Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a Solution Consultant within our Core Enterprise Solution Consulting team, you will have the opportunity to join our industry’s best and brightest talent. This is a tight-knit team of innovative leaders who are hungry, humble and see our customer’s biggest challenges as their greatest opportunities.

In this role, you will have a major impact on our goal of becoming the defining enterprise software company of the 21st century by driving the hyper-growth of your Retail and Hospitality business.

As a Core Solution Consultant, you will be responsible for driving revenue across all our Solutions with our most strategic accounts by leading and partnering across a broad deal team that includes Sales, Solution Specialists, Business Value Consultants, Product Management, Customer Success and our Executive Team.

What you get to do in this role:

You will quarterback the executive solution and deal strategy across a broad deal team with our largest customers. You will be accountable for developing, positioning and presenting industry-specific solutions and articulating how customers will realize the value of those solutions during sales cycles to achieve their goals, as well as our sales goals, within your business.

Some of the Key Mindsets and Behaviors to be successful in this role include:

• Operating as the general manager of your business
• Embodying servant leadership
• Cultivating a growth-mindset
• Staying business-outcome focused
• Obsessing over customer success
• Leading with empathy
• Operating with urgent curiosity
• Winning as a team

Some of the Key Activities to be successful in this role include:

• Driving the revenue growth of your business as an industry, functional and technical expert 
• Leading solution strategy and deal strategy at an account level across a broad deal team 
• Developing and maintaining executive (C-Level) and line of business (Director level) customer relationships
• Leading discovery to clearly define customer challenges
• Delivering best-in-class solution demonstrations and presentations to align the value of our solution with customer needs
• Articulating how customers will adopt our solution to realize the value of their investment
• Continuously learning about product innovations
• Acting as an industry thought leader
• Providing feedback to product development on how we can innovate our products to drive greater value to customers

Supporting marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 
• 7+ years of solution consulting or sales engineering experience
• Proficiency in leading SaaS solutioning and sales in enterprise accounts
• Experience working in a team-based, hyper-growth environment
• Sales acumen, to drive best-practice sales execution with you sales counterpart
• Proficient in building strong trust relationships with decision-makers and senior VP-level budget owners
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Experience with the ServiceNow platform a plus
• Experience in the Retail and Hospitality industry a plus
• Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters a plus
• Experience advising on delivery and value realization post-sale a plus
• Travel, as necessary

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.  Learn more here .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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