Job Description

The Hilton North Scottsdale at Cavasson  is seeking an experienced  Bellman/Driver .

Must be 21 years or older to drive shuttle, valet cars

POSITION SUMMARY:  Work closely with the Front Desk Staff, Management, and other hotel departments in providing guests with assistance with luggage, transportation, valet parking, and miscellaneous needs. The Bellman is often the first and last person a guest interacts with while staying at the hotel. This position is critical to the success of the hotel and our commitment to service.

POSITION RESPONSIBILITIES/DUTIES:

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome, and anticipate their needs.
• Recognize all returning and VIP guests and welcome them back.
• Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.
• Assist guests with their luggage and acknowledge them by name.
• Make deliveries to guest rooms as instructed.
• Store and retrieve luggage and other objects for guests.
• Be aware of daily hotel activities, group, and VIP arrivals.
• Effectively communicate special guest requests to the Front Office Manager/Manager on Duty.
• Ensure the lobby, bell closet, and work areas as well as departmental equipment are always clean and presentable.
• Effectively communicate needs to the Front Office Manager/Manager on Duty.
• Aid all guests and provide them with the information requested and directions, escorting the guests whenever possible.
• Shuttle Guests on local, scheduled routes.
• Park and retrieve guests’ vehicles efficiently and safely.

ADDITIONAL DUTIES:

• Assist in loading and unloading baggage from guest vehicles and storing luggage.
• Possess the ability to motivate and maintain effective working relationships across all levels of staff, leadership, and vendors.
• Responsible for laundry services.
• Keep an accurate record of bell desk activities.
• Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations.

Job Types:  Full-time, Part-time

Qualifications, Education, Experience, Skills, and Abilities :

• Good customer service skills
• Must be detail-oriented
• Must have good communication skills
• Must have good troubleshooting skills
• Clear Motor Vehicle Driving Record
• Valid Arizona Drivers License
• Meet the age requirements for insurability on the company owned vehicles

What We Offer:

• Competitive hourly wage.
• Health benefits (for full-time employees).
• 401(k) with company match (for all employees).
• A friendly, positive work environment
• Opportunities for growth and development within the company.
• Free Meals
• Covered Employee Parking
• Robust Team Member Travel Program
• PTO (for full-time employees).
• Early Pay Access

The Hilton North Scottsdale at Cavasson  is managed by  Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work-life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE.  All applicants will be required to submit to a background check prior to employment.

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