Job Description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Training Manager

Montblanc | Miami

Reports to: Regional Director, Training & Client Experience

Role Overview

We are seeking a bilingual, dynamic, and experienced Training Manager to lead the development and delivery of training programs across Retail, Franchise, and Wholesale teams in the North America region (Canada, Unites States, Caribbean). Reporting to the Regional Director, Training & Client Experience Americas, this role will focus on enhancing team knowledge and skills in sales, product expertise, and client experience. Based in Miami, the Training Manager will play a critical role in supporting the onboarding of new hires, managing training tools and programs, and driving team performance through innovative and impactful training strategies. 

Responsibilities

ONBOARDING & INTEGRATION

• Develop, coordinate, and deliver the new joiner integration program, ensuring a seamless onboarding experience for all new team members.
• Manage the Buddies Program, training and mentoring buddies to effectively support new hires during their onboarding journey.

TRAINING & COACHING

• Deliver field training and on-the-job coaching focused on sales techniques, client experience and Montblanc Retail Signature to improve sales  performance and client engagement.
• Conduct tailored product and category training sessions across all categories, including Writing Instruments, Timepieces, Leather Goods, New Tech, Accessories, Fragrances, and Eyewear.

DIGITAL TRAINING MANAGEMENT

• Manage and optimize the use of the Montblanc digital training application, ensuring content is up-to-date, accessible, and effective.
• Promote the use of digital training tools to enhance self-learning and engagement.

TRAINING CONTENT DEVELOPMENT

• Design and develop customized training materials and tools based on identified needs.
• Ensure training content is engaging, relevant, and aligned with corporate strategies and regional business objectives.
• Continuously seek opportunities to improve and innovate training practices to meet the evolving needs of the teams and market.

PERFORMANCE MONITORING & REPORTING

• Monitor, track, and report on the effectiveness of training/coaching, team progression, results, focusing on measurable ROI and impact on business growth.
• Collaborate with our leaders to assess skill gaps and identify areas of improvement within the teams.

COLLABORATION & ADDITIONAL RESPONSIBILITIES

• Partner with cross-functional teams to align training initiatives with business goals.
• Support special projects and other tasks as requested.

Qualifications

EDUCATION & EXPERIENCE

• Bachelor’s degree or equivalent business experience required.
• 3 to 5 years of experience in training, ideally within retail, luxury, or a related industry.
• Experience in delivering training for diverse teams, including Retail, Franchise, and Wholesale channels.

TECHNICAL SKILLS

• Proficency in Microsoft Powerpoint, Excel, and digital training platforms. Experience with InDesign is a bonus.
• Strong reporting and data analysis skills to track team performance and training ROI.

PERSONAL SKILLS

• Exceptional organizational, planning, and time management abilities.
• Strong verbal, written, and presentation skills, with the ability to engage and inspire diverse audiences.
• Team-oriented mindset, with the ability to build strong relationships across teams and functions.
• Client-centric focus, with a passion for elevating client experiences through team development.
• Transparent, reliable, and capable of handling sensitive information with discretion.

LANGUAGE SKILLS

• Fluency in English is required.
• Proficiency in Spanish is required.

OTHER REQUIREMENTS

• Availability to travel extensively across the region, spending significant time on the field (up to 65%)

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates with proficiency in Spanish will be contacted for further consideration.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: 100k-115k

Salary will be determined based on relevant skills and experience

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