Job Title: Medical Scheduler Job Description The Medical Scheduler assesses a large volume of phone calls and requests both clinical and non-clinical in nature while providing superior customer service and maintaining a one-call resolution standard. Responsibilities Assess a high volume of incoming calls and requests. Schedule appointments including physicals, office visits, consults, hospital follow-ups, and CDL exams for 100+ multi-specialty physicians and other medical professionals. Utilize all resources available to efficiently and effectively assist all callers. Transfer/warm-transfer calls to other departments and/or staff members when appropriate. Gather all pertinent information for requests and relay messages to clinical staff members accordingly. Handle emergencies according to specified procedures. Use NextGen medical software and Microsoft Outlook on a daily basis. Essential Skills Call center experience Customer service experience within a call center or as a healthcare receptionist Proficiency in Microsoft Office, including Excel Healthcare experience, preferably in a call center, medical records, or customer service Experience with outbound calls and scheduling appointments Ability to handle multi-line phone systems Additional Skills & Qualifications High School Diploma 2+ years of healthcare experience Work Environment Located in Poughkeepsie, the work schedule is Monday-Friday from 9:30 AM to 6:00 PM with a rotating Saturday shift every 4-6 weeks from 8:00 AM to 5:00 PM. Employees working on Saturday can either work straight through the week or take a day off in the middle of the week. A 30-minute lunch break is provided. Employees are required to work with minimal supervision and should be comfortable working independently. Remote work is possible and can typically be granted around the 6-month mark based on performance and the ability to work independently. Once permanent, candidates are eligible for healthcare, vision, and dental insurance. After one year of employment, employees receive 401K options. Pay and Benefits The pay range for this position is $16.00 - $20.00 Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Poughkeepsie,NY. Application Deadline This position will be accepting applications until Dec 17, 2024. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.
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