Job Description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Responsibilities

24x365 operational support of our product development and systems integration teams, our lottery operations and customers, monitor Brightstar's enterprise infrastructure and escalate issues as required.

• Monitor daily operation of Brightstar computer systems and network.
• Carry out all tasks on the daily checklist.
• Assist in verifying the validity and clarity of computer reports and other output before releasing it from Computer Operations.
• Assist in the recovery activities necessary to restore normal operations.
• Follow the correct escalation procedures within Incident Management.
• Ability to navigate in Linux and perform basic commands
• Experience with Office 365 including Teams
• Take Helpdesk calls from retailers to troubleshoot issues and document accordingly

Qualifications

• Previous experience in a related field is preferred.
• Must be able to work 12-hour shifts, holidays, weekends, and night shifts.
• Ability to follow checklists and procedures.
• Exhibits professional and customer-appropriate communications (written and verbal).

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
• Achieves results in a high-pressure environment

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At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $29,120 - $52,458. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. 

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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