Job Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

RRD has an immediate opening for a Customer Service Account Coordinator in our Houston, TX facility!! 

TYPICAL HOURS: M-F from 8am - 5pm

LOCATION: 6315 W by NW Blvd

Position Summary 

The goal of the position is to support the Customer Service Manager and thereby provide the customer with a level of service and support which meets customer requirements and expectations. He/She will maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer's product.

• Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership
• Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
• Build and maintain client relationships
• Ability to consult with clients & production to execute plans
• Establish own priorities in order to meet the demands of the business
• Often manages high profile / larger volume and/or complex accounts
• Training, sharing knowledge, and demonstrating expertise
• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
• May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.
• May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
• May be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as required.
• Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.
• May assist sales in the RFP process May have responsibility for the composition and/or copy prep of the client's products.
• Performs other related duties and participates in special projects as assigned.
• Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products.
• Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
• Confer with customers throughout production to keep them informed of the status of jobs, solicit

  additional information

  needed for current jobs, and coordinate changes to jobs.

Qualifications

• HS diploma or equivalent with 4+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work.
• May possess additional education certification in this level.
• ERP system experience such as JD Edwards or SAP strongly preferred. 
• Google Suite experience preferred but not required.
• Must be able to work weekends and holidays as needed.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.

Additional Information

RRD's current salary range for this role is $48,000 to $70,100/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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