Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
We are a leading executive search firm specializing in connecting top-tier talent with high-level opportunities. As we continue to expand and modernize our operations, we are seeking an innovative and experienced Chief Technology Officer (CTO) to lead our technology strategy...
...The Medical Assistant operates in a team with other clinic healthcare providers and support staff. The assistant escorts patients to... ...populations. Credentials Medical Assistant Certified or Interim - certification with the State of Washington. Basic Life Support...
...trailer Efficiently & effectively clean customer equipment with pressure washer prior to service or delivery Hours: ~ Monday - Friday 7:30 am - 5:30 pm Pay: ~ Depends upon experience, negotiations begin at $16.00 per hour Requirements: Valid drivers...
...Join MiLEND, Inc. as a Mortgage Loan Originator! Location: Alpharetta, GA, United States MiLEND, Inc ., a leading provider of mortgage solutions, is seeking a dedicated, enthusiastic, and experienced Mortgage Loan Originator to join our dynamic team. In this role...
...Goodwill Industries of Greater Cleveland and East Central Ohio is seeking a full-time Employment Navigator/Job Coach to join our Mission Services team. Goodwill is a nonprofit social service agency dedicated to improving the lives of all people by providing skill-building...