Customer Service- Finra Series 6 License Job at unitedconsultingllc, Cedar Rapids, IA

QXpWdko1MC9tMVNFc0xTazhhblorbktXUnc9PQ==
  • unitedconsultingllc
  • Cedar Rapids, IA

Job Description

Job Profile: Customer Care Representative

Responsibilities

· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.

· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.

· Thoroughly documents all contacts and conversations; follows up as required.

· Works with other departments to complete customer requests as needed, and minimize escalations.

· Gains proficiency in various administration and automated workflow systems.

· Processes complex and varied service requests.

· Represents our customer with professional pride to internal and external customers.

· Consistently meets/exceeds set quality and productivity metrics.

· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department. 

Qualifications

· Current FINRA Series 6 license at time of application.

· High School diploma or equivalent.

· Up to 1 year experience with call center or customer service experience/training. 

· Fundamental computer knowledge and maneuverability within window applications. 

· Basic understanding of Microsoft office suite, specifically Word and Excel.

Job Tags

Similar Jobs

Beyond Wow Plumbing

Plumber Apprentice Job at Beyond Wow Plumbing

 ...talented and motivated individual to join our team as a Plumber Apprentice . If you're looking for a promising career with a great...  ...apply if you don't have one)Prior experience in plumbing, HVAC, electrical, welding, etc. (preferred but not required)Valid... 

Georgia's Dream Nannies, Inc.

Live Out Nanny Manager for 4 Children in Woodstock Job at Georgia's Dream Nannies, Inc.

 ...seeking a full-time, dependable, and caring nanny to support their household during a tender season. The role centers on caring for four school-aged children, ages 4, 5, 11, and 13, with two older girls and two younger boys. The family is looking for a steady presence to... 

Medical Search

Physician - Urology Job at Medical Search

Our Facility in beautiful Mesquite, NV, is seeking a Urologist.Employed, full-time position. High production potential. Office space and necessary equipment available. Supportive Administration and collegial Staff. Established practice and dependable patient base.Candidate...

Westinghouse Electric - USA

Nuclear Procurement Engineer Job at Westinghouse Electric - USA

 ...Your Day-to-Day: Develop and implement procurement strategies for nuclear equipment, materials, and services to ensure compliance with regulatory requirements and company standards. Collaborate with teams to prioritize procurement needs and develop technical specifications... 

Boston Medical Center

MRI Tech-24 hours/week, $15,000 Sign on Bonus, Enhanced Pay Rates Job at Boston Medical Center

 ...Why Choose a Career at BMC? MRI Technologists at Boston Medical Center benefit from: ~ New and enhanced competitive pay rates ~$15,000 sign-on bonus ~$5,000 Relocation Assistance ~ Comprehensive benefits & tuition reimbursement programs ~ Free medical plan option...