Customer Service Quality Analyst Job at Wipro Limited, Canfield, OH

QkRWZ0paRTdrMWFFdExHZzhLemMrM2FRVFE9PQ==
  • Wipro Limited
  • Canfield, OH

Job Description

: Overview:

Here we grow again!

Wipro is seeking individuals who combine excellent problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team. Wipro is a leading global IT solutions and services company with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

On site 3701 Boardman Canfield Rd., Bldg. B, Canfield Ohio 44406

Work authorization: US Citizen or Green Card only

No relocation

The Customer Service Quality Analyst is responsible for working with a team of Call Representatives who answer in-bound calls from members and providers responding to questions about their medical, dental and vision benefits. Quality Analysts are responsible for monitoring quality and adherence goals of their team, assisting in developing training needs and working through escalated calls. This team member plays a key role in the Operations team and is an advocate for both the member as well as the associate. Quality improvements are often taken from feedback of the front line, and this team member would need to be able to both provide suggestions/feedback on improvements as well as help in the deployment and adoption of those enhancements. :
  • High School/GED required
  • Demonstrate skills in problem solving and benefit plan internpretation
  • Knowledge of CPT codes, ICD10 codes and medical terminology
  • 2+ years working in health care (preferable in Customer Service or Quality roles)
Roles & Responsibilities:
  • Listen to call recordings and provide scoring to each call that aligns with score care guidelines
  • Share feedback with associates as well as leadership tied to quality findings
  • Assist in the develpment of less tenured associates
  • Play a key role in the identification of enhancement opportunities and their deployment and adoption
  • Assist in the development of any necessary remediation plans tied to quality
  • Support client meetings and audits as needed
  • Other duties as assigned

Job Tags

Full time, Relocation,

Similar Jobs

Expand Energy Corporation

Intern - Treasury Job at Expand Energy Corporation

 ...experience that includes corporate finance, cash operations, credit management and providing...  ...financial models and cash forecast+ Participate in daily liquidity management functions+ Compile and prepare daily cash position, payment processing, and reporting+ Aid in financial... 

WRA Architects, Inc.

Senior Interior Designer Job at WRA Architects, Inc.

 ...? WRA Architects is a Texas and Oklahoma based Architectural Design firm with deep expertise in PreK-12 and Higher Education Facilities...  ...people flourish. We provide opportunities for Architects and Interior Designers to develop under the guidance of our knowledgeable... 

NTT DATA, Inc.

Inbound Call Centre Sales Representative - Remote Job at NTT DATA, Inc.

 ...can BELONG - in an inclusive working environment where you are...  ...Status: Full Time Work from Home ~ Hours of Work: Monday-Friday...  ...re on the hunt for a Sales Representative who thrives on crushing...  ...promotions Conducting Outbound calls to follow-up on client sale... 

Apple Inc.

SoC Physical Design & Electrical Analysis Engineer Job at Apple Inc.

 ...A leading technology company in California is looking for a SoC Physical Design Engineer to drive electrical analysis and verification in the design cycle. Candidates should possess a minimum of a BS degree and 3+ years of industry experience. Responsibilities include... 

Quantix

CDL-A Liquid Tanker Truck Driver Job at Quantix

Quantix Is Currently Hiring CDL-A Liquid Tanker Truck DriversCDL-A Truck Driver Advantages Include:~OTR - Out 6-7 days~$1,800 average...  ...CDL-A Truck Driver Requirements:~1 year liquid tanker experience required~Passport needed if traveling to Canada~Valid Class...