Job Description
At JTS Direct, we’re redefining print with unwavering excellence. For 25+ years, we’ve made Impossible Print possible for clients nationwide.
We cater to diverse industries, setting the gold standard in quality and service.
Our ethos? Relentless customer service. From inquiry to delivery, we ensure perfection with quick turnarounds.
Beyond vendors, we're partners in success, offering innovative solutions and unparalleled commitment.
Our culture? Passion, optimism, humility. With JTS Direct, print possibilities are endless, satisfaction guaranteed.
What is the role?We’re looking for a dedicated Customer Service Representative (CSR) to serve as the main contact for clients, managing their digital printing and mailing needs with professionalism and care. You’ll oversee orders and inquiries, guide clients through options, and coordinate with internal teams to ensure seamless and timely service delivery. With knowledge of digital print processes and mailing regulations, you’ll help clients achieve their project goals, making every interaction a positive experience.
️ What will you do?- Customer Interaction: Serve as the primary point of contact for clients, providing prompt and professional responses to all inquiries.
- Order Management: Process and track customer orders, coordinating with production teams to ensure timelines and specifications are met.
- Digital Printing Knowledge: Utilize digital printing expertise to advise clients on solutions that meet their specifications and quality expectations.
- Mailing Services Expertise: Assist clients in project planning, applying knowledge of mailing regulations to ensure compliance with USPS guidelines.
- Problem Resolution: Troubleshoot and resolve issues from print quality to delivery discrepancies, keeping clients informed throughout the process.
- Project Coordination: Collaborate with production, shipping, and mailing departments for accurate and timely project execution.
- Documentation and Reporting: Maintain accurate records of all client interactions, specifications, and project details within our CRM.
- Client Education: Guide clients on best practices in digital printing and mailing, covering timelines, options, and costs.
- Continuous Improvement: Recommend process improvements to enhance service quality and client satisfaction.
What are we looking for?- Strong customer service skills with a proactive, solution-oriented approach.
- Excellent written and verbal communication skills.
- Knowledge of digital printing processes, equipment capabilities, and production timelines.
- Familiarity with USPS guidelines, mailing regulations, and bulk mailing requirements.
- Experience managing job tickets, order specifications, and customer instructions.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
Education & Experience: - High school diploma or equivalent required.
- 2+ years of experience in customer service within the printing and/or mailing industry preferred.
Ready to Join?If you’re excited to bring your expertise to JTS Direct and enhance our clients' experience, we want to hear from you!
JTS Direct is an Equal Opportunity Employer:
We celebrate diversity and welcome candidates from all backgrounds to apply. Discrimination has no place in our workplace, and we are committed to fostering an inclusive environment where everyone belongs.
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