Job Description
**Job Description**
**Customer Solutions Director - Hospitality Industry**
**Location:** United States
**Travel:** Up to 25%
**Note:** No visa sponsorship is available for this position.
**Are you ready to take your hospitality expertise to the next level?** Join us as a **Customer Solutions Director** and become a driving force in transforming the way the world's leading hotels, resorts, and casinos operate. At Oracle, you'll partner with top-tier clients, provide innovative solutions, and help shape the future of the hospitality industry.
In this role, you'll not only leverage your deep knowledge of the **Oracle Hospitality Suite** but also work hand-in-hand with our sales team to design, scope, and price consulting solutions that delight our clients and elevate their business. You'll be at the heart of our client relationships-guiding them through their journey, sharing your expertise, and identifying opportunities for growth.
With your skills in technical consulting, solution design, and storytelling, you will make a **lasting impact** on our clients' businesses by delivering game-changing Oracle solutions that enhance operations and drive success.
**Key Responsibilities:**
**Lead the Charge:** As an expert in the **Oracle Hospitality Suite** , you'll guide both prospective and current clients in transforming their operations using **OPERA Property Management** , deployment methodologies, and migration solutions.
**Engage & Inspire:** Develop and deliver high-impact, dynamic presentations and demos that showcase Oracle's strength and value, helping clients see the clear path forward with our solutions.
**Be the Trusted Advisor:** Work closely with clients to understand their business needs, communicate functional benefits, and drive meaningful outcomes.
**Collaborate & Innovate:** Collaborate with cross-functional teams to refine client solutions, share insights, and drive continuous improvement across all our offerings.
**Grow the Business:** Actively identify additional consulting opportunities, guiding clients through their implementation and migration journeys, and helping them fully leverage the power of Oracle Hospitality.
**Champion the Brand:** Position Oracle's consulting services as the industry leader, demonstrating our competitive advantages and delivering value that resonates from the **C-suite** down to operational teams.
**What We're Looking For:**
**Hospitality Expertise:** A minimum of **5 years** in the hospitality industry (hotel, casino, or food & beverage). You've worked on the front lines, understand the complexities of operations, and have a passion for improving the guest experience.
**OPERA Mastery:** At least **3-5 years of hands-on experience** in **OPERA consulting, implementation, and/or migration** -you know the ins and outs of the system and how to maximize its impact for clients.
**Strategic Thinking:** You can see the big picture and translate that into actionable, high-impact solutions. You have a knack for identifying client needs and guiding them through a solution journey that delivers measurable results.
**Master Communicator:** Whether it's crafting compelling presentations, conducting business justification, or guiding clients through complex technical concepts, your verbal and written communication skills are second to none.
**Proven Sales Support:** You're skilled at engaging with all levels of stakeholders, from **line-level managers to C-suite executives** , delivering clear value propositions and driving buy-in.
**Why Join Us?**
At Oracle, you'll be part of a **highly innovative, fast-paced team** dedicated to making a **real impact** in the hospitality world. You'll have the chance to work with top-tier clients, showcase cutting-edge technology, and drive the adoption of solutions that make a difference. If you're ready to push the boundaries of what's possible in the hospitality space, **we want to hear from you!**
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from: $120,100 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC5
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing
[email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job Tags
Temporary work, Flexible hours,