Customer Success Manager Job at Ax Services Group, Remote

Qmpsa0tKUTdrVktIdmJHaThLamMvbmVTUmc9PQ==
  • Ax Services Group
  • Remote

Job Description

Ax Services Group is thrilled to announce an exciting opportunity for a dedicated and dynamic individual to join our team as a Full-Time Customer Success Manager. This role is tailor-made for professionals seeking to impact customer engagement and drive success within our innovative marketing company. As this is a Fully Remote position, we are looking for a candidate who is exceptionally self-motivated and capable of delivering outstanding service without the need for an office environment, thereby offering flexibility and the convenience of working from any location.

In this role, the Customer Success Manager will act as a liaison between our clients and our internal teams, ensuring that our customers receive first-rate service that aligns with their business goals. The ideal candidate will be instrumental in fostering long-term client relationships and promoting product adoption and usage to enhance customer satisfaction and growth.

Duties and Responsibilities

  • Develop a thorough understanding of our products and services to better engage with customers.
  • Establish clear retention goals and process milestones for the client to hit that align with business strategies and customer success outcomes.
  • Act proactively to address clients' needs and facilitate the client’s end goals through our offerings.
  • Coordinate internally with the sales and marketing teams to ensure a seamless customer journey from the initial sale through all touchpoints in the customer lifecycle.
  • Analyze customer data and feedback, translating it into concrete actions that will lead to customer retention and expansion.
  • Prepare and deliver reviews and performance reports to stakeholders, highlighting the successes and ongoing opportunities for the customers.
  • Advocate for changes in other departments’ ways of working and cross-functionally collaborate to enhance customer experience.
  • Implement best practices in customer success functions and contribute to the refinement of existing processes.
  • Manage customer communication and touchpoints leveraging CRM tools.
  • Identify potential issues within the customer lifecycle and develop strategies to remedy these to improve the overall customer experience.
  • Train and onboard new customers, ensuring they realize the full potential of our services.
  • Maintain a deep understanding of industry trends that can affect customer success, such as software updates and new strategies.

Requirements

  • A minimum of 1 years’ experience in a customer-facing role in a marketing, tech, or service-driven company.
  • Exceptional ability to communicate and foster positive business relationships.
  • Accountability and personal organization are essential.
  • Experience in handling customer conflicts and resolving issues to the satisfaction of all parties involved.
  • Ability to work independently as this is a fully remote position requiring excellent time management skills.
  • Experience in conducting online meetings and product demos is highly desirable.
  • Demonstrated ability to learn and adopt new technologies and software necessary for the role.
  • Profound analytical skills to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Creativity and the ability to develop innovative solutions to complex problems.
  • Proven track record of maintaining high customer retention and satisfaction rates.

Job Tags

Full time, Work at office,

Similar Jobs

Anytime Fitness

Full-Time Fitness Coach St Albans, WV Job at Anytime Fitness

 ...locations* Comprehensive benefits for full-time team members, including health insurance, PTO, and retirement plan* Free gym membership for you and your spouseResponsibilities* Inspire and Guide Members: Lead fun, results-focused Small Group and... 

UPMC

Dentist Job at UPMC

 ...UPMC Cole is a modern, progressive non-profit healthcare system located in Coudersport, Pennsylvania, with a service area covering 55,000 people living in six counties in North Central Pennsylvania and Western New York. The 25-bed critical access hospital is a modern... 

Nippenose Valley Village

Assisted Living Home Administrator Job at Nippenose Valley Village

 ...you passionate about leadership and eager to make a meaningful impact? This exciting opportunity welcomes not only experienced administrators, but also those inspired to embark on a rewarding career in personal care home managementeven if youre not yet licensed, as training... 

Popeyes

Restaurants General Manager Job at Popeyes

 ...We are seeking a Restaurant General Manager to join our team! You will be responsible for providing customers with a memorable fast food dining experience. The Restaurant General Manager is passionate about providing Guests with the best experience possible. Must be committed... 

Riverdale YM-YWHA

Basketball Coach Job at Riverdale YM-YWHA

 ...We are seeking a passionate and knowledgeable Basketball Coach to lead and develop players during our weekly basketball sessions. The coach will be responsible for planning and conducting skill development, team building activities, and scrimmages in a supportive and...