Job Description

Responsibilities:

Information/Perks: 

• Mon - Fri schedule
• Full time permanent position
• Full benefits (medical, dental, vision, 401K)
• FREE healthcare (default plan is $0 to our employees, their spouses & their children)
• 401K with a 50% match up to the first 10% contribution
• Paid Training with several development opportunities to nurture your career growth
• Tuition Reimbursement, wellness programs, paid time off
• Appreciation events and contests throughout the year full of prizes, gear and fun

Position Responsibilities:  

• Provide on-site and remote technical support to Owners, their families, assistants, and executive users, demonstrating exceptional problem-solving skills, customer service, and independent issue resolution, while reporting to the Manager of Executive Desktop Support 

• Work with the Information Technology (IT) service center to provide technical support for owner and executive issues, ensuring assigned calls are responded to while being on a 24x7x365 on-call rotation and diagnosed swiftly to reflect the status

• Maintain confidentiality in all dealings with owners and executives ensuring that operational level and service level objectives are adhered to while maintaining up to date level of knowledge with regards to technology

• Document actions and procedures to ensure an accurate and accessible record of the current state of the system, assisting other members of the executive desktop team when appropriate to complete tasks int he necessary timescale

• Communicate the progress of investigations and planned solutions to customers, managing their level of expectation, while liaising with colleagues and utilizing their expertise to solve more complex problems 

• Provide onsite support at executives’ home offices concerning network and desktop services and audio-visual system setup, problem solving in Windows, Apple, and Citrix, as well as assisting in the management of vendors such as internet service providers, cable, and satellite TV

• Other duties as assigned  

Qualifications:

Required Education and Experience:  

• Associate's Degree with 1 to 2 plus years of related experience or High School Diploma/General Education Degree (GED) and 3 plus years of specific experience  

Preferred Education and Experience:  

• Bachelor’s Degree in Computer Science or related field

• Certification in Apple, Microsoft Certified Professional, Microsoft Technology Specialist or equivalent technical certification

• 5 plus years of experience with executive level support in an enterprise corporate setting in an onsite and remote capacity

• 3 plus years of experience configuring and supporting Apple (iPads, iOS, iPhones, MacBooks) and Android devices, as well as working with Active Directory, Azure AD, MS Office, Office 365, Windows, Mac environments, and networking

• Experience in setting up, installing, cabling, and maintaining executive home offices with networking equipment (Apple, Cisco, VoIP) and adept at working in a fast-paced, technical environment

• Experience with Citrix and endpoint management tools such as SCCM, Jamf, and Intune is preferred  

Benefits: At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands: Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening: Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency: Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Job Tags

Permanent employment, Full time, Remote job, Home office,

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