Desktop Support Technician, IT Operations Job at Tesla, Texas

QlRSbUo1UTZtbGlDczdhaDhxdmIvbmFXUmc9PQ==
  • Tesla
  • Texas

Job Description

What To Expect
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Austin, TX. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations.

What You'll Do

Provide onsite and remote support for computers and mobile devicesTroubleshoot hardware and software issues on Windows and MacOSProvide software support for general use and engineering applications such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and moreUtilize device management systems including SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issuesTroubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issuesCreate, edit, and improve technical articles and other procedures for systems at TeslaCollaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network to escalate and resolve enterprise level issuesManage day to day tickets and resolve issues within SLA’s as defined by IT Operations policyTake ownership of special projects, involve relevant teams and ensure completion in a timely manner

What You'll Bring

Minimum of 4 years desktop support experience including Windows, MacLinux experience preferredExperience troubleshooting engineering applications preferredExperience providing IT support in an enterprise environment utilizing Active Directory, Azure and ExchangeStrong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional mannerExcellent customer service skills, strong attention to details with excellent follow up

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

    • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
    • Family-building, fertility, adoption and surrogacy benefits
    • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
    • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
    • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
    • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
    • Company paid Basic Life, AD&D, short-term and long-term disability insurance
    • Employee Assistance Program
    • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
    • Back-up childcare and parenting support resources
    • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
    • Weight Loss and Tobacco Cessation Programs
    • Tesla Babies program
    • Commuter benefits
    • Employee discounts and perks program

Job Tags

Holiday work, Full time, Temporary work, Local area, Remote job, Flexible hours,

Similar Jobs

The Legal Aid Society

Staff Attorney, Worker Justice Project Job at The Legal Aid Society

 ...opportunities and empowers workers with records to defend their rights. The Project also enforces the rights of workers who are unlawfully...  ...records, including under the New York City and New York State Human Rights Laws, or the demonstrated aptitude and willingness to... 

Northeast Healthcare Recruitment, Inc.

Vascular Surgeon Job at Northeast Healthcare Recruitment, Inc.

Immediate opportunity exists in our departmentfor a full time Vascular Surgeon interested in resident education to join andbecome an integral member of the vascular team.The surgeon would be appointed to the Department of Surgery withresponsibilities relating to serving... 

Prime Therapeutics

Data Scientist Principal - Remote in California Job at Prime Therapeutics

 ...passion and drives every decision we make.**Job Posting Title**Data Scientist Principal - Remote in California**Job Description**The...  ...position may have direct supervisory responsibility for entry-level and mid-level analysts/data scientists.**Responsibilities**... 

UCLA Health

Transplant Coordinator - Adult Post Liver Transplant Job at UCLA Health

 ...Primary responsibility is for the clinical case management of the transplant recipient involving all phases of the transplant process,...  ...for the organ type specified. Responsibility involves coordination of interdisciplinary medical care delivery system under the direction... 

IP House

Fraud Investigator Job at IP House

 ...physical marketplaces, we help clients safeguard what matters mosteverywhere it matters. Overview Of The Role Our Fraud Investigators review and analyze user and gamer account activity to identify suspect behavior. They evaluate and respond to escalations from...