Job Description

Mindoula's Collaborative Care Program (CCP) is a virtual behavioral health overlay based on the University of Washington-based AIMS Center's Collaborative Care Model. CCP works in conjunction with primary care, women's health, and specialty physician groups to provide care to patients with mild-to-moderate behavioral health needs. It is estimated that upwards of 20% of patients in these groups may be experiencing mental health/behavioral health distress. Mindoula signs service contracts with groups, whose providers then refer select patients to CCP while continuing to play an ongoing role in treatment. 
The Director, Physician Activation is responsible for ensuring physicians in contracted groups refer patients to the CCP program. The Director works with a team of high-performing Clinical Partnership Managers (CPMs) who are assigned to specific physician groups/accounts/practices. CPMs maintain specific referral targets, and (with subject matter expert colleagues) are also responsible for educating physicians about trends in mental/behavior health, reporting back on successful patient treatment cycles, and resolving obstacles to further referrals.

The Director will establish and refine goals around referral volume and hold team members accountable to these goals as well as creating a set of leading indicator metrics/activities (i.e. weekly outreach calls, etc.) and operational steps (i.e. outreach calls, necessary to ensure referrals come to fruition) that will provide forward looking guidance to ensure downstream referral goals will be met. In addition, the Director will be in charge of ensuring high levels of referring provider satisfaction and will brainstorm different strategies to motivate referrals from providers who are not yet active.

Essential Duties and Responsibilities:

• Lead, manage, and develop a team of CPMs responsible for cultivating provider relationships and increasing patient referrals across all contracted partners
• Design, implement, and monitor standardized referral activation playbooks, metrics, and workflows to promote operational consistency and best-in-class provider engagement
• Set clear weekly/monthly performance expectations and KPIs for the CPM team and think through optimized incentive models to motivate top performance 
• Collaborate with cross-functional leaders (Clinical, Marketing, Implementation, and Data teams) to improve referral workflows and ensure referrals translate into enrolled patients
• Ensure providers are onboarded and oriented to the CCP solution; establish recurring (i.e monthly) performance reviews with providers, presenting insights and performance trends to improve collaboration and enhance satisfaction
• Create tools, dashboards, and tracking systems for internal and external reporting on referral volume, provider feedback, and account health
• Identify barriers to referral growth and deploy rapid improvement strategies across teams and accounts
• Partner with the Director, Implementation to ensure smooth transitions from go-live to ongoing account management
• Serve as an escalation point for provider concerns, coordinating internal resources to quickly address issues
• Work closely with Talent and Leadership to recruit, onboard, train, and retain top-performing CPMs
• Support strategic growth planning, including expansion into new markets and partnerships
• Own the process of content creation (i.e., slide, presentations, reports, etc.) to support delivery of regular business updates and Quarterly Business Reviews (QBRs) with partnered organizations.
• Foster a positive, performance-oriented culture built on accountability, collaboration, and excellence

Education & Work Experience:

• Bachelor's degree required; Master's degree in Business Administration, Healthcare Administration, or related field preferred
• Minimum of four (4) years of progressive experience in healthcare account management, network development, or provider relations
• At least 3 years in a leadership or team management role, preferably in behavioral health or population health settings
• Proven success growing patient referral networks and managing provider partnerships
• Familiarity with CRM systems, EHRs, healthcare analytics, and referral management platforms

Skills Required:

• Deep understanding of healthcare providers particularly behavioral health and outpatient services
• Strong leadership, coaching, and performance management skills for a geographically distributed and remote team
• Ability to build and maintain strong provider relationships grounded in trust, service, and data transparency
• Strategic thinker with analytical rigor—comfortable with performance metrics, trend analysis, and improvement planning
• Proficient in project management and cross-functional coordination
• Excellent communication and presentation skills; ability to engage diverse internal and external stakeholders
• Comfortable in fast-paced, high-growth environments with changing priorities and multiple concurrent initiatives
• Tech-savvy and data-literate with comfort using dashboards and reports to inform decisions
• Willingness to travel up to 60% of the time to meet with providers and team members in person

About Mindoula

Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to “scale the human connection,” Mindoula helps health plans, health systems, hospitals, and provider groups extend their reach and achieve their value-based service delivery goals. At Mindoula, we address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, therapists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations.

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