Job Description

Provides emergency and disaster restoration/recovery services in residential and commercial customer sites. The Technician will often specialize in one or more areas of water and/or fire restoration, mold remediation, or carpet cleaning. Accomplishes projects as assigned in a timely manner. Extends excellent customer service on all projects. Strong work ethic.

Essential Duties

Restoration/Remediation and Cleaning

• Performs water/fire/smoke restoration, mold remediation, cleaning of personal property, carpet cleaning, and general cleaning as directed by Crew Chief/Manager. 
• Duties may include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light demolition and construction, deodorizing space and contents, treatment of surfaces, carpet cleaning and general cleaning.
• Properly sets up and removes air movers and/or dehumidifiers and monitors water losses.
• Ensures equipment, supplies, and tools are properly handled, maintained, and stored. Returns all equipment and tools at completion of job.
• Taking inventory of personal property received, cleaned, and returned to customer site.
• Maybe assigned as a designated driver of company vehicles.
• Adheres to all safety rules and precautions to ensure employee and customer safety.

Excellent Customer Service

• Meets and exceeds customer expectations and completes projects on time.
• Answers customer questions and addresses concerns.
• Maintains communication and provides project status to customer throughout the project.
• Escalates unresolved customer issues/problems or property damage to their Supervisor for resolution.

Teamwork and Behavior

• Accomplishes duties and tasks as requested to complete the project. Volunteers for duties to assist co-workers in completing the project. 
• Effectively communicates with co-workers, management, and owners.
• Treats all employees with respect.
• Processes timecards, Daily Time Logs, and other job related reports accurately and on-time.
• Punctual to work and project assignments.
• Designated Technicians take overnight and weekend “on call” shift one week per month and respond to emergencies in timely manner.
• Represents ServiceMaster by Rice on the job and within the community in a professional manner and appearance.
• Complies with all ServiceMaster by Rice policies and procedures.

Training

• Renews certifications in a timely manner; avoiding lapse in certification.
• Understands the use of cleaning products and equipment required to complete a project.
• Completes training as requested to learn new knowledge and skills.
• Implements new training in work projects successfully.

Knowledge, Skills, and Abilities

• Knowledge in water and fire restoration, mold remediation, and carpet and general cleaning techniques and procedures preferred. Certifications in these areas is a plus.
• Excellent communication and organizational skills.
• Superior customer service skills.
• Basic understanding of Excel to enter inventory data.
• Ability to sketch physical space, take measurements, and calculate billable charges.
• Dependable and flexible to meet scheduling needs and to be responsive to emergency/disaster services outside of normal business hours or in other locations. 
• Commitment to personal and professional development.
• Valid driver’s license.

Physical Demands

This position is physically demanding. You must be able to perform the following with or without reasonable accommodation. If an accommodation is required at any time, please discuss with your management team and the Clive human resources coordinator.

• Ability to lift, carry, push, and pull 50 pounds
• Ability to stand at heights of 12 feet on ladders or scaffolding
• Ability to climb stairs
• Be able to stand on your feet on concrete surfaces throughout the day

We offer an outstanding benefits package including paid holidays, paid vacation time, health, dental and vision insurance, voluntary life insurance, 401(k) retirement plan match, and potential year-end bonus.

Employee Heath and Safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide Personal Protective Equipment (PPE) and safety training to all employees.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, knowledge, skills, abilities, and physical demands. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

If a reasonable accommodation would assist you in your work duties, please discuss with the management team and the Clive human resources manager.

ServiceMaster by Rice is a family-owned franchise that has been in business for over 65 years with locations throughout Iowa and southern Minnesota. It is one of the fastest growing franchises in the industry.

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