Job Description
Why USAA? At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity
Responsible for managing the P&L for an individual product(s), ensuring business plan expectations are achieved with additional focus on expense management and end-to-end customer experience. Works collaboratively with Marketing, Finance, Risk Management, Legal, Information Technology, Operations and the Distribution Sales and Services groups to deliver an industry leading product offering that meets Member needs and drives profitability.
What you’ll do:
- Manages the P&L and supports efforts to ensure business plan expectations are achieved with a focus on growing Membership and driving profitability
- Reviews and manages the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery
- Accountable for ensuring applicable regulations related to product line of business are adhered to and associated risks are mitigated
- Role models USAA’s mission, core values, culture and desired behaviors – including a sound risk and compliance culture
- Develops talent to deliver risk-conscious performance and results – including the identification, development and retention of talent with requisite capabilities, banking regulatory skill requirements and continued advancement of banking regulatory standards
- Partners with General Manager to develop and provides product performance reporting to senior management that is inclusive of USAA’s performance as well as industry benchmark data
- Works collaboratively with key stakeholders to deliver an industry leading product offering that drives strong profitability growth across USAA
- Optimizes product mix, leveraging segmentation to drive profit, Member satisfaction, and retention
- Manages plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management
- Holds responsibility for communicating the product value proposition to Distribution organization
- Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.)
- Manages 3rd Party Relationships (IT, 3rd products, and alliances)
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
What you have:
- Manages the P&L and supports efforts to ensure business plan expectations are achieved with a focus on growing Membership and driving profitability
- Reviews and manages the product set (feature/functionality) for appropriateness of financials, marketing strategy, market competitiveness, Member Experience, regulatory compliance, risk management, as well as efficiency of operation and technology delivery
- Accountable for ensuring applicable regulations related to product line of business are adhered to and associated risks are mitigated
- Role models USAA’s mission, core values, culture and desired behaviors – including a sound risk and compliance culture
- Develops talent to deliver risk-conscious performance and results – including the identification, development and retention of talent with requisite capabilities, banking regulatory skill requirements and continued advancement of banking regulatory standards
- Partners with General Manager to develop and provides product performance reporting to senior management that is inclusive of USAA’s performance as well as industry benchmark data
- Works collaboratively with key stakeholders to deliver an industry leading product offering that drives strong profitability growth across USAA
- Optimizes product mix, leveraging segmentation to drive profit, Member satisfaction, and retention
- Manages plan for growing products through the creation and implementation of an effective segmentation strategy, including product profitability, service standards, and lifecycle management
- Holds responsibility for communicating the product value proposition to Distribution organization
- Ensures product team delivers sales support to all distribution channels (e.g., .com, mobile, contact center) so that the product is properly positioned to customers (sales tool and collateral development, sales training, etc.)
- Manages 3rd Party Relationships (IT, 3rd products, and alliances)
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Minimum Education:
- Bachelor's degree in Business, Marketing, Supply Chain Management, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
Minimum Experience
- 10 years of relevant experience as a Product Management, Digital Transformation, Data Science or Visualization leader for products/platforms, from strategy to market, to ongoing improvements within the Financial Services industry
- 4 years of people leadership experience in building, managing and/or developing high-performing teams
- Understanding of product P&L and high level of fluency in MV (member value) and ROI drivers; demonstrated track record in balancing product priorities against budget and timelines; a sense of urgency in driving execution; entrepreneurial spirit and excitement of developing products from an early stage
- Highly analytical with experience leveraging different types of data to form hypotheses, test those hypotheses and ultimately build a recommended strategy
- Strong strategic thinker with track record of developing and implementing strategies that thoughtfully consider and balance industry and competitive dynamics, customer insights and commercial implications
- Comfort with ambiguity and a rapidly changing dynamic environment; thrives in fast-paced environment
- Excellent written and verbal communications; ability to influence without authority, working on/with technical and cross-functional or highly matrixed teams who do not report into this role to get things done
- Understanding and demonstrated application of Agile methodology
- Knowledge of federal laws, rules, and regulations to include: TILA/REG Z, SCRA/MLA (given our demographic), Reg B, FCRA, UDAAP
What sets you apart:
- 5+ years’ Credit Card experience - technical expertise in the business: Analytics, Finance, Credit Risk
- Strong business and financial analytic capabilities around product portfolios, P&L’s, marketing programs, business development/partnership programs and risk management
- Experience in analytics, finance, credit, marketing, operations, compliance, digital or IT teams in partnership with card teams
- Demonstrated expertise in analytical and reporting platforms
- Understanding of current and changing regulatory environment, with an emphasis on impact to current and new product development
- Advanced degree or studies in the area of Business Administration or Technical (i.e. math, computer science, etc.)
What we offer: Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $163,880 - 294,980
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.
Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Tags
Holiday work, Full time,