Job Description

Town Pump is looking for motivated and outgoing individuals to join our Express Wash team. Town Pump is a growing company, with ever increasing opportunities for career growth.

Town Pump offers many outstanding benefits including: 401(K), Health, Dental and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Summary:  This position will oversee and manage the overall operations of the business, including, but not limited to the following : scheduling, car wash quality, a clean well running operation, incident report processing, assist in regular scheduled and emergency maintenance and repairs, training new team members, sales techniques, equipment resets, and wash limitations, fleet account sales, tracking car wash sales and membership sales.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Protect the interest of the company and profitability growth of the business.
2. Ensure that all Company policies are maintained and up to date.
3. Spend time in the wash every day.
4. Attend weekly meetings with Operations through Microsoft Teams. This meeting will include a review of weekly issues such as scheduled events, service changes, maintenance issues, staff issues, promotions and similar.
5. Provide specialized leadership, training, and support to every car wash team member.
6. Ensure that all personnel-related paperwork is kept locked and compliant to company expectations.
7. Work with operations regarding hiring - teaching them how to professionally interview and hire the best people.
8. Ensure that the work schedule is properly made and appropriate for projected sales.
9. Keep team on task with clear, written measurable goals.
10. Properly handle disciplinary actions according to company policy.
11. Work with operations to identify and develop Team Members for future consideration as Leaders.
12. Ensure a safe, secure, clean, and well-maintained business operation.
13. Investigate and handle all Member/Guest-related complaints, issues, and insure top-notch Member/Guest Service in all operations-through all team members
14. Perform all POS and computer related systems tasks.
15. Any additional tasks that pertain to benefiting the company and taking care of the Member/Guests
16. Work with Operations on daily, weekly, and monthly maintenance on car wash, drier, vacuums, water softeners, filters & screens, and other related equipment.
17. Daily cleaning of bay windows, floor, walls, grounds, and vacuum islands.
18. Empty vacuums and clean filters as dictated by use.
19. Assist with Car wash equipment repair.
20. Use fire extinguishers and other safety equipment.
21. Order replacement parts and supplies.
22. Handle incidents and consult with Car Wash Operations on approved claims.
23. Solicit car wash fleet accounts.
24. Maintain all site lighting.
25. Change heat and air conditioning filters.
26. Cold weather door procedures.
27. Oversee your team if Assistants and Attendants.
28. Create weekly schedules.
29. Payroll approvals
30. Maintain a safe wash environment
31. Ensure all safety procedures are being follows

NON-ESSENTIAL DUTIES:

1. Any other job duties as assigned by supervisors.
2. Strong organizational skills
3. General knowledge of Microsoft Office Software

Job Qualifications

EDUCATION and/or EXPERIENCE:  High school diploma or general education degree (GED). Work experience in management of a team, and facility. Experience in repair and preventive maintenance and troubleshooting; or equivalent combination of education and experience. Must have ability to work with customers and co-workers. Must be able to work in multitasking and noisy environment.

LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Require ability to read, write, understand, and speak English.

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Require ability to perform basic math computations at the 12th grade level.

COMPUTER SKILLS:  Ability to access, send e-mail and work within Microsoft excel.

REASONING ABILITY:  Ability to apply commonsense understanding to carry out detailed, but uninvolved written or oral instructions. 

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current Montana Driver’s License with good driving record

OTHER SKILLS and ABILITIES:

• Ability to read and understand repair literature and manuals, safety manuals, electrical schematics and pneumatic drawings.
• Ability to wear proper work attire and maintain personal hygiene to meet all health standards.
• Ability to maintain proper attitude, professionalism, and teamwork in areas of customer service and car wash operations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift 30 lb. regularly and 50 lb. occasionally.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in an open office environment with frequent background noise.
• Ability to work in an open environment with frequent interruptions and customer interaction.
• Ability to work in extreme cold or hot weather.

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