Job Description

Gas Controller 1 or 2 

Non-Union Position
Gas Control; Portland, Oregon (US-OR)
Regular FT 
Posting # 5189

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, We’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

 

The Role:

Monitors and controls the NWN transmission/distribution system and other contracted pipelines to assure safe, reliable, economic and equitable delivery to all customers. Responds to emergencies that impact the NWN and other pipeline systems, including related upstream problems on the Northwest Pipeline system and downstream customer service issues.

Day to Day:

• Assures system integrity and safe, equitable service to all customers of NWN and other contracted pipelines by analyzing pressures, volumes, and odorization, operating remotely-controlled equipment, regulators and valves, and coordinating construction crews and directing field personnel.
• Oversees emergency response activities related to the safety and reliability of the distribution and transmission system. Ensures optimum public and employee safety with minimal disruption to business operations. Assesses emergency situations, directs emergency response actions, assigns field personnel and resources, and communicates with departments. Determines level of urgency, acts as a management representative on Company’s behalf to inform, consult on, or solve problems. Issue notifications to outside entities as required.
• Forecast and manage company gas supplies, including storage, to meet changing gas demands on the NWN system Provide timely reports of system send out, weather conditions, and related information.
• Monitor customer gas usage to minimize billing issues, such as inaccurate measurement or overrun penalties.
• Understand and utilize the company's SCADA system, including the associated telemetry and communications networks, to maintain overall system operation effectiveness.
• Identifies process and system improvements / optimizations; provides business decision support; provides feedback to clients; supports management with necessary operational feedback and support.
• Must comply with DOT mandated Operator Qualification program as a Gas Controller. 
• Other duties as assigned to ensure efficient and effective system operations.
• Supports Company’s commitment to a culture of safe work practices.
• Must be able to report fit and ready for duty when working non-traditional rotating shifts. Schedules are created to allow Controllers sufficient off duty time to achieve 8 hours of continuous sleep.

Come on your first day with:

• Knowledge of pipeline operating systems including standard practices, pressure regulation, gas quality, measurement, telemetry, liquefaction/vaporization at LNG plants, storage injection/withdrawal at underground facilities, and odorization. The level 2 position requires in-depth knowledge. If hired into Gas Controller 1, it is the expectation that the incumbent will progress to Gas Controller 2. 
• Gas Controller experience preferred.
• NWN field experience preferred.
• Requires a working understanding of DOT, FERC, OPUC, and WUTC regulations as they affect pipeline operations and service to customers.
• PC skills including spreadsheet, database, word processing and presentation applications to compile, maintain, and present information. This includes the ability to learn Company proprietary applications.
• Must be able to visualize, analyze, and take action on multiple system problems occurring simultaneously in a dynamic and ever changing environment. 
• Strong analytical skills, including the ability to think logically and present decisions based on relevant information; understanding impacts of decisions made.
• Demonstrated skills in providing excellent client/customer service and collaboration, including the ability to successfully negotiate and manage conflict. 
• Acts as a technical resource for others.
• Clear, accurate and thorough writing skills for documentation and report writing.
• Excellent verbal communication skills and ability to interact with employees at all levels with tact, confidentiality, and diplomacy.
• Ability to function in a highly cohesive team environment to complete department goals and act independently to accomplish personal responsibilities while treating others with respect and dignity.
• Skill and ability to perform multi-task functions, organize, and manage time effectively to meet deadlines and balance priorities. 
• Sustained sitting for 10-12 hours per day, hand/finger dexterity and ability to grasp, bend, lift, reach, and stoop.
• Subject to random drug testing. 

What we offer:

Health & Wellness –

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform 

Work Life Balance -

• Up to 23 Vacation Days 
• 80 Hours of Sick Time 
• 10 paid holidays and 3 floating holidays
• Flexible work arrangements 
• 3 weeks paid parental leave
• Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
• 1500 sq foot exercise facility and secure bike room

Financial -

• Meaningful annual incentive bonus opportunity in addition to base salary
• Competitive 401K company contribution and match 
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program

Discounts -

• 20% off natural gas service 
• Up to 30% discount at NW Natural Appliance Center
• TriMet Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless

Base salary range: $72,950.00 - $100,050.00 (Level 1)$86,500.00 - $123,250.00 (Level 2) per year, depending on qualifications

Annual Target Incentive: Level 1 ,  7.5% target
Level 2, 9.5% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.

Application Process:   To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

Deadline:  2/21/25

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. 

All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at [email protected] or (971) 979-6341.

NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.

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