Job Description

Hotel Front Desk Agent

Hampton Inn & Suites Mary Esther Fort Walton Beach

Mary Esther, FL | 301 E Hollywood Blvd

Primary Shift: 3 PM – 11 PM | Must be available for all shifts, including overnights (11 PM – 7 AM)

✨ Join Our Team!

At Hampton Inn & Suites Mary Esther Fort Walton Beach , we are seeking an enthusiastic and service-minded Front Desk Agent to join our growing team of hospitality professionals. As part of the Hilton family , we are committed to upholding brand excellence and delivering world-class guest experiences every single day.

Whether you're experienced in hospitality or ready to start your career in the industry, if you're friendly, dependable, detail-oriented, and passionate about making guests feel welcome —we’d love to hear from you!

Key Benefits

We take care of our team because happy employees create happy guests!

Here’s what we offer:

• Paid Time Off (PTO)
• Flexible Scheduling to support your lifestyle
• Career Growth & Advancement Opportunities within Hilton and our property
• Free Early Access to Your Pay through Homebase
• Supportive, Team-Oriented Environment
• Employee Travel Program with exclusive discounts at Hilton properties worldwide

️ Your Day-to-Day Responsibilities

As a Front Desk Agent, you'll be the first point of contact for guests—and a key part of their stay experience. Your main responsibilities will include:

• Warmly greeting and welcoming guests upon arrival
• Handling check-ins, check-outs, and reservations quickly and accurately
• Upholding Hilton brand standards and delivering service that aligns with Hilton’s “Make It Right” commitment
• Promoting and enrolling guests in the Hilton Honors loyalty program
• Responding to guest inquiries, phone calls, and special requests with professionalism and care
• Processing payments and balancing the cash drawer
• Completing shift reports and audit procedures as required
• Communicating with housekeeping and maintenance to ensure smooth operations
• Keeping the front desk and lobby areas clean, tidy, and inviting
• Making fresh coffee for guests throughout the shift
• Performing other duties as assigned by management to support the overall success of the hotel

✅ What We’re Looking For

We're looking for someone who brings a positive attitude and team spirit to every shift. Ideal candidates will have:

• Previous front desk or hospitality experience ( preferred but not required )
• Strong communication and interpersonal skills
• Ability to multi-task and handle pressure with professionalism
• Basic computer and office software skills
• Dependability and punctuality—you show up and follow through
• Flexible availability , including weekends, holidays , and overnight shifts (11 PM – 7 AM)

Ready to Take the Next Step in Your Career?

We are excited to welcome someone who takes pride in their work, cares about guest satisfaction, and wants to grow with a company that values its team.

Apply today and start your journey with Hilton!

We can’t wait to meet you.

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Job Tags

Holiday work, Worldwide, Flexible hours, Shift work, Weekend work, All shifts,

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