Job Description

Job Purpose:

The IT Training Intern will be responsible for delivering training content & maintaining documentation for IT software programs for Beacon employees. Responsibilities of team members include delivering live training session, updating step-by-step instructions, creating demonstration videos, and supporting IT Training Team. This role will report directly to the IT Training Manager, ERP.

Duties & Responsibilities:

In collaboration with the IT Training Team:

Deliver Software training and assistance of acquired companies remotely

Edit end user documentation including step-by-step instructions & reference manuals

Maintain Attendance Records & Tracking documents for completed training sessions

Record training videos for ERP System and other company used software programs

Learn new IT programs, company processes, and training technology tools

Qualifications:

Excellent communication, relationship building, and problem-solving skills – both written and verbal – required

Demonstrable analytical, interpersonal and communication skills – both written and verbal – required

Demonstrate strong attention to detail, document writing, and proof-reading skills – required

Proficient skill with Computer Microsoft applications (Word, Excel, Outlook, and PowerPoint) – required

Strong understanding of e-learning design, training programs and video creation – preferred

Proficient problem-solving skills, efficient Time management plans, and project prioritization – required

Experience with delivering training in-person or remotely – preferred

Proficient experience creating training videos and e-learning courses – preferred

Experience with TechSmith Camtasia, Adobe Connect, & Microsoft SharePoint (or equivalent) – preferred

Professional written and verbal communication skills – preferred

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