Job Description

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Duties

II. MAJOR DUTIES AND RESPONSIBILITIES

Non-supervisory duties comprise 75% of incumbent's time and include but are not limited to:

• Oversees and manages configuration, troubleshooting, customer assistance, cybersecurity, and training for NAF hardware, applications and management information systems (MIS), including point of sale (POS), catering system, Child and Youth management systems, other business and program systems and devices, electronic surveillance systems and patron Wi-Fi, NAF commercial business network, payment card devices, patron PCs, and business PCs.
• Defines the strategic direction of NAF FFR information systems (IS), telecommunications, video and data systems and operations in support of Department of Defense (DoD), Department of Navy (DON) and Commander, Navy Installations Command (CNIC) strategy.
• Provides management and operational support, supervisory oversight, administrative control, and coordination of the MIS program at all FFR NAF activities.
• Manages resource allocations to various projects and tasks.
• Analyzes customer/user/process owner change requests and/or make suitable alternative recommendations to business partners when applicable.
• Consults with customers to identify and specify requirements.
• Conducts feasibility studies and trade-off analyses.
• Prepares business cases for the application of IT solutions.
• Provides advice and guidance on all matters pertaining to NAF MIS and cybersecurity with various echelons of Region leadership, Region and Installation FFR program directors/managers, and installation commanders.
• Leads and guides the implementation and maintenance of CNIC NAF Point of Sale (POS) and operational support systems. Ensures all operational support activities and staff are knowledgeable and familiar with the systems front line mechanisms and software programs.
• Directs the information and data integrity for the Region's NAF programs.
• Ensures planning in all aspects of technology implementation; creates and maintains a service-oriented environment; manages application software acquisition and implementation, Navy cybersecurity compliance, change management, and help desk operations.
• Oversees hardware and software installs, upgrades and patches. Works closely with vendors, program managers, N6 staff, and users to resolve issues and ensure successful project implementations.
• Acts as a point of contact (POC) for implementation of new IT based projects.
• Tracks physical inventory of all hardware and software; assists in IT systems life cycle management. Ensures all appropriate forms and documentation are on file.
• Monitors maintenance contracts for renewal and submits purchase requests for support as required. Obtains approval from all required sources. Coordinates with FFR for available resources for procurements supporting NAF IT.
• Oversees and directs systems administrator/technical staff in the support of all NAF systems (e.g., NAF timekeeping systems, digital signage, inventory systems, bowling management systems, property/reservation management systems, program POS systems.
• Serves as backup systems administrator/technician for all computer and telecommunication systems.
• Performs hardware and software installs, upgrades and patches.
• Travels to different duty sites from the normal duty location to perform hardware and/or software installations and/or upgrades, assess project status and provide IT support when needed. There may be visits of several days' duration to actual job sites of employees in the field.
• Modifies system components as necessary to comply with revised DoD, DON and CNIC policies and procedures as well as approved user recommendations.
  
  

Supervisory duties comprise 25% of incumbent's time and include but are not limited to:

• Develops goals and staff responsibilities.
• Directs work to be accomplished by a workforce of APF & NAF employees: at least three, and up to 15 personnel (NF-2210-04; NF-2210-03) and/or General Schedule equivalents, and acts as a rating official.
• Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
• Assists and supports staff in problem determination and correction. Develops and executes staffing plans and contractor requirements.
• Forecast ongoing service demands and ensure security assumptions and staffing are reviewed as necessary.
• Identifies and addresses cyber workforce planning and management issues (e.g. recruitment, retention, and training).
• Conducts annual performance reviews of staff.
• Participates in and makes section staffing decisions.
• Ensures staff receives proper training to fulfill requirements of their positions.
• Addresses potential disciplinary and/or performance issues timely and takes appropriate corrective action(s) as necessary.
  
  

Performs other duties as assigned.

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Requirements

Conditions of Employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• Must provide proof of U.S. Citizenship or U.S. National.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• Work is normally performed in an office setting, however, physical access to communications rooms and telecommunication closets for computing and network infrastructure troubleshooting, implementation and/or support is required.
• Must have or be able to obtain and maintain a Tier 5 (T5) Top Secret Security Clearance.
• Occasional travel of less than 25% may be required.
• Must have or be able to obtain and maintain a valid state driver’s license.
• Must be able to work varied work schedules to include holidays, weekends, and evenings.
• Earn and maintain appropriate credentials from the Cyber IT/DCWF Qualification Matrices (described in the DOD 8140 and SECNAV M-5239.2) within nine (9) months of hire.
• Participate in a continuous learning program as described in SECNAVINST 1543.2.
  
  

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized Experience Must Demonstrate The Following:

• Knowledge of and skill in applying industry-standard and organizationally accepted business and systems analysis principles and methods.
• Knowledge of Enterprise Resource Planning (ERP) and business system life cycle management concepts and skill in their application to the organization's current and future systems.
• Knowledge of cost-benefit analysis methods sufficient to evaluate the feasibility of proposed new systems development projects.
• Knowledge of and skill in in understanding organizational business processes and operations and the ability to make recommendations for improvements.
• Knowledge of Navy enterprise computer systems and point of sale systems (such as Navy-Marine Corps Intranet, Microsoft operating system, Citrix Systems, RecTrac, and Qubica)
• Knowledge of Navy enterprise infrastructure design.
• Knowledge of network infrastructure.
• Knowledge of NAF IS/POS systems sufficient to perform configuration management and to advise and assist both region and installation management and staff on functional use.
• Knowledge of guiding DoD, DON & CNIC Information Technology policies and procedures.
• Knowledge of IT security requirements, policies, procedures, applicable laws and regulations that apply.
• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
• Knowledge of cyber threats and vulnerabilities.
• Knowledge of specific operational impacts of cybersecurity lapses.
• Knowledge of IT systems life cycle management concepts sufficient to maintain up to date, interoperable hardware and software inventories.
• Knowledge of and skill in applying systems administration methods and procedures, performance monitoring methods, IT security principles, and analytical reasoning sufficient to schedule, monitor, and verify the integrity of system backups, restore files as needed, correct security vulnerabilities, install server upgrades, and monitor server performance.
• Knowledge of computers, computer peripherals and industry best practices, network equipment, operating systems and environments required to perform a wide range of duties as a primary or backup system administrator.
• Knowledge of concepts related to full inventory and analysis of IT systems and assets.
• Knowledge of accounting principles for revenue generating activities.
• Knowledge of NAF personnel and procurement.
• Knowledge of FFR programs.
• Skill in communicating orally and in writing, in a clear, concise manner.
• Skill in creating and presenting material, participating in and facilitating discussions, and defending and advocating technical and non-technical judgement and points of view.
• Ability to provide customer support in receiving, responding to, and resolving IT-related help desk calls.
  
  

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest
  
  

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• You must be a US Citizen.
• Males must be registered or exempt from Selective Service.
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.
  
  

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

This position does not have a positive education requirement.

Additional information

The Federal Government Offers a Number Of Exceptional Benefits To Its Employees. Benefits You Get To Enjoy While Working For Our TEAM Include But Are Not Limited To:

• Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
  
  

Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

This announcement may be used to fill additional vacancies within 90 days of closing date.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to [email protected] to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

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• Help Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

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Required Documents

The following documents may or may not be required. Required documents will show a red asterisk during documentation upload.

• Resume
• Include name and contact information for at least three (3) professional references in your resume
• Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
• Proof of certification, if applicable to position requirements.
• If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
• If you are a current federal employee, submit your last three evaluations.
  
  

APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.

WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:

• Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
  
  

To Claim This Preference, You MUST:

• Submit a copy of your BBA Separation Notification indicating eligibility for RPL.
• Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
  
  

To Claim This Preference, You MUST:

• Submit sponsor's PCS orders to installation you are applying for; AND
• If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.
• Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.
  
  

To Claim Veteran's Preference, You MUST:

• Submit a copy of your DD-214 (member 4 copy); AND
• Submit completed SF15 from the Veterans Administration (VA); AND
• Submit any other supporting documentation (disability, official statements, proof of service, etc)
  
  

To Claim Gold Star Veteran's Preference, You MUST:

• Submit completed SF-15 from the Veterans Administration (VA); AND
• Submit a legible copy of DD-1300; AND
• Submit any other supporting documentation (official statements, document of service, court decree, etc).
• Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.
  
  

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Job Tags

Holiday work, Permanent employment, Full time, Part time, For contractors, Self employment, Relocation, Afternoon shift,

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