Job Description

Our client is seeking an IT Support Technician to provide hands-on technical support for Windows and Apple devices in a dynamic IT environment. This role involves troubleshooting, setting up hardware, and assisting end-users directly – it is a very customer service centric role. They are looking for candidates who are eager to learn & adapt to new technologies and are experienced in customer-service focused help desk roles. You’d report directly to the Director of IT.

Key Responsibilities:

• Provide Tier 1 support for Windows and Apple devices (PCs, iMacs, MacBooks, iPads, iPhones)
• Set up, configure, and troubleshoot desktops, laptops, tablets, and mobile devices
• Assist with device deployments: unboxing, installation, cable management, network testing
• Support peripheral devices (printers, scanners, badge tap devices, Smart TVs, video conferencing)
• Troubleshoot and resolve basic hardware and software issues; escalate complex problems
• Maintain IT asset tracking and records for device assignments
• Work directly with end users to ensure smooth IT operations
• Help keep IT equipment and workstations clean using proper tools (e.g., HEPA vacuums)

Qualifications:

• Minimum 2-3 years experience in a desktop support, IT field services, or help desk role
• Experience in Apple (macOS, iOS) and Windows; enterprise IT is a plus
• Willingness to learn and expand IT skills
• Strong communication and customer service skills
• Ability to follow procedures, work independently, and collaborate in a fast-paced environment
• CompaTIA A+ preferred

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