IT Support Technician - Newark, NJ Job at Genuine Search Group, Newark, NJ

QkRGakpaUTltMUdHdkxXajlhdmUrSEdmUnc9PQ==
  • Genuine Search Group
  • Newark, NJ

Job Description

Our client is seeking an IT Support Technician to provide hands-on technical support for Windows and Apple devices in a dynamic IT environment. This role involves troubleshooting, setting up hardware, and assisting end-users directly – it is a very customer service centric role. They are looking for candidates who are eager to learn & adapt to new technologies and are experienced in customer-service focused help desk roles. You’d report directly to the Director of IT.

Key Responsibilities:

  • Provide Tier 1 support for Windows and Apple devices (PCs, iMacs, MacBooks, iPads, iPhones)
  • Set up, configure, and troubleshoot desktops, laptops, tablets, and mobile devices
  • Assist with device deployments: unboxing, installation, cable management, network testing
  • Support peripheral devices (printers, scanners, badge tap devices, Smart TVs, video conferencing)
  • Troubleshoot and resolve basic hardware and software issues; escalate complex problems
  • Maintain IT asset tracking and records for device assignments
  • Work directly with end users to ensure smooth IT operations
  • Help keep IT equipment and workstations clean using proper tools (e.g., HEPA vacuums)

Qualifications:

  • Minimum 2-3 years experience in a desktop support, IT field services, or help desk role
  • Experience in Apple (macOS, iOS) and Windows; enterprise IT is a plus
  • Willingness to learn and expand IT skills
  • Strong communication and customer service skills
  • Ability to follow procedures, work independently, and collaborate in a fast-paced environment
  • CompaTIA A+ preferred

Job Tags

Full time,

Similar Jobs

CEDENT

iOS Developer (Remote) Job at CEDENT

 ...runners *(very important) Programming and Scripting:Proficiency in languages used for mobile development (e.g., Swift/Objective-C for iOS, Java/Kotlin for Android) and scripting languages for automation (e.g., Python, Ruby, Shell). Mobile App Development Lifecycle:... 

Sodexo

Executive Chef 2 Job at Sodexo

 ...operation with proven results. Sodexo provides college campuses with food, nutrition, environmental, and facilities management solutions....  ...experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food... 

Tap Growth ai

Histology Technician/ Histotechnician Job at Tap Growth ai

 ...We're Hiring: Histology Associate! We are seeking a detail-oriented Histology Associate to join our laboratory team. The ideal candidate will be responsible for preparing and processing tissue samples for microscopic examination, supporting pathological diagnoses and... 

Life360

Remote Senior iOS Engineer II, Location Platform Job at Life360

 ...Life360 has more than 500 (and growing!) remote-first employees. For more information, please...  ...above. About the Job As an iOS engineer on the Life360 Location Platform...  ...of the Life360 app, youll be expected to develop deep expertise in location technologies,... 

Chanel

Fashion Advisor Job at Chanel

Chanel seeks a Fashion Advisor for its Nordstrom Topanga location in Los Angeles. This role involves enhancing client relationships, driving brand loyalty, and providing exceptional service. Candidates should have a minimum of 3 years in luxury retail, excellent communication...