Job Description
**Job Description**
**L2 Technical Support Analyst - Food & Beverage / Point of Sale**
**Location: Columbia, MD or Orlando, FL HIGHLY PREFERRED**
**No visa sponsorship available.**
Bring your Point of Sale expertise to Oracle and help keep the world's top hospitality brands running smoothly behind the scenes!
**About the Role**
As part of our high-energy Hospitality Support team, you'll be the go-to expert for our global customers using Oracle's Food & Beverage solutions - especially **Simphony POS** , **PAYMENTS** , and Oracle Hospitality Reporting & Analytics. You'll tackle technical challenges head-on, solve complex problems, and make sure restaurants, hotels, and venues can deliver amazing guest experiences every day.
Your mission? Be the trusted point of contact for customers after implementation. You'll field technical questions, resolve issues big and small, and work closely with our internal experts in Engineering, R&D, and Cloud Ops to deliver fast, top-notch solutions.
**What You'll Do**
Provide second-line technical support for Oracle's leading F&B applications - with a focus on **POS systems** like Simphony, RES 3700, e7, and 9700.
Set up lab environments to replicate customer issues and test solutions.
Keep ahead of new releases, upgrades, and best practices - you'll be the person customers trust for up-to-date knowledge.
Train and mentor new team members on MICROS product suites and integrations.
Work directly with customers worldwide to exceed their support expectations.
Collaborate with Engineering and Product teams to tackle tough bugs and deliver fixes.
Be available for occasional after-hours support - because great hospitality never sleeps!
**Who You Are**
You love solving puzzles and helping customers succeed.
You have **2-3+ years of hands-on experience with MICROS F&B POS solutions** (Simphony, RES 3700, PAYMENTS, Reporting & Analytics).
You know your way around networks, PCs, and databases - writing SQL queries doesn't scare you.
You understand how restaurants, bars, and hospitality businesses run and what they expect from their POS systems.
You're comfortable troubleshooting in a fast-paced, customer-focused environment.
You're ready to jump in, take ownership, and run with it - whether that's fixing an urgent issue or training a new hire.
Bilingual in English and Spanish? That's a big plus!
**Why You'll Love It Here**
If you're looking to level up your technical support career in the world of hospitality, you'll find no better place. At Oracle, you'll:
✅ Be part of a supportive team that values your expertise.
✅ Tackle real-world challenges with real impact on how businesses serve millions of customers.
✅ Grow your skills working with cutting-edge POS, cloud, and data technologies.
✅ Gain exposure to global brands and the latest trends in the Food & Beverage industry.
**Ready to bring your POS experience to the next level? Apply now and let's make great guest experiences happen together!**
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $21.15 to $42.88 per hour; from: $44,000 to $89,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing
[email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Job Tags
Hourly pay, Temporary work, Worldwide, Flexible hours,