Job Description

Strategic Legal Practices (SLP), one of California’s most prominent consumer litigation firms, is seeking a highly organized and operationally focused Operations Manager to lead and support the systems, structure, and execution of its rapidly expanding trial team . This role is critical to ensuring consistency, accountability, and efficiency across a high-volume litigation team, helping translate legal goals into reliable operational outcomes.

The ideal candidate has experience in law firm operations, is confident working with legal teams, and can deploy tools and systems that ensure cases are moving forward on time and with precision. This individual must have a keen eye for process design, a strong sense of follow-through, and the ability to manage people and priorities with clarity and authority.

Key Responsibilities

Trial Team Management & Execution

• Oversee the day-to-day operational support for the trial team, ensuring clear delegation, timely task completion, and proactive communication among attorneys and legal staff.
• Manage the coordination of case timelines and help align trial prep milestones with firm-wide objectives.
• Serve as the operations partner to trial team leadership, ensuring logistical and administrative needs are met to support successful litigation outcomes.

Systems, Tools & Technology Deployment

• Take ownership of designing, refining, and maintaining systems that power the trial team’s operations.
• Leverage SLP’s internal task tracking system to monitor team progress and ensure accountability, while using Asana to organize and manage the Operations Manager’s own responsibilities in support of trial team deadlines.
• Lead the implementation and optimization of:
• CRM & Case Management Systems : Structure case tracking, communications, and internal workflows for greater efficiency and visibility.
• Data Analytics Tools : Support reporting and metric tracking to assess team productivity, throughput, and case performance.
• AI & Legal Tech Tools : Assist in evaluating and rolling out technology to streamline document handling, drafting, and other routine tasks.
• Manage system usage to ensure full compliance across team members and maintain operational consistency.

Communication & Accountability

• Provide clear, direct, and outcome-focused communication to team members to ensure deliverables are completed to standard and on time.
• Monitor workflows, proactively flag issues, and remove blockers that slow down execution.
• Hold the team accountable to operating standards to improve clarity of roles, ensure consistent performance, and manage increasing litigation volume with greater confidence.

Team Oversight & Performance Support

• Collaborate with firm leadership to evaluate resourcing needs and assist in onboarding, integrating, and supporting new trial team members.
• Monitor the use of internal productivity tools and platforms to track both individual and team performance .
• Promote a culture of ownership, follow-through, and performance excellence across all levels of the trial team.

Operational Process Development

• Apply previous experience to develop, implement, and improve standard operating procedures (SOPs) that bring structure to trial team workflows.
• Document internal processes and help scale systems that support increased volume while maintaining quality and compliance.
• Introduce refinements to workflows and tools that improve output while reducing unnecessary manual effort or communication breakdowns.
  
  

Who You Are

• Organized, systems-minded, and focused on improving execution at scale.
• Technologically fluent and confident leading others through tool adoption and change.
• Skilled at balancing firmness with collaboration—you hold people accountable while keeping morale strong.
• A detail-oriented manager who thrives in an environment where your ability to implement structure has a direct impact on success.
• Comfortable managing increasing operational complexity and committed to building systems that scale with growth.

Requirements

• 3–5 years of experience in a law firm setting (litigation operations experience preferred).
• Prior experience managing operational workflows, team coordination, or support functions in a legal environment.
• Demonstrated success in developing procedures, deploying systems and tools , and enforcing standards of accountability.
• Proficient in using project management platforms (e.g., Asana ) and other operational tools.
• Strong organizational, communication, and task management skills.
• Comfort with coaching or redirecting team members to maintain performance and compliance with established standards.

Preferred

• Experience supporting or managing trial teams or high-volume litigation groups.
• Exposure to legal tech, CRM, and reporting platforms.
• Background in civil litigation or California civil procedure is a plus.
• Bachelor’s degree in legal studies, business, operations, or a related field.

Benefits

We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:

• 401(k) with Employer Match – Plan for your future with confidence and company support.
• Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
• Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
• Paid Parking – Convenient and covered, so you can focus on your day.
• Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
• Employee Referral Program – Earn rewards for introducing talented individuals to our team.
• Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
• Employee Discount Program – Access to exclusive savings on a variety of products and services.

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