Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Shift: 4:45 pm - 4:00 am Saturday - Monday and every other Tuesday. Team member will be working weekend nights.

Summary of This Role

Manages the activities of production team(s) to ensure that operations run according to established production specifications and schedules; utilization, volume, cost, and wastage targets, and quality standards. Monitors the volume and quality of output and adjust tasks, timing, equipment set-up, or inputs so that production specifications are met and resources are used efficiently. Provides operational input for planning, sourcing, directing and monitoring workflow including supplies. Collaborates with and may source vendors who provide technical support for equipment and/or product. Develops approaches and plans for pricing, budget development and tracking, equipment needs and material procurement. Collaborates with Technical Support, Client Relationship, Risk and Compliance to ensure all federal, state and regulatory requirements are followed.

What Part Will You Play?

• Oversee the production process and ensure that production goals are met. Work closely with Supervisors and support staff to plan work, set targets and ensure the finished product meets quality standards. Monitors equipment efficiency standards and compares work volume for present and future needs.
• Maintains staff by recruiting, orienting, and training employees through production job expectations. Provide coaching, counseling, and education around systems, safety, policies, and procedures.
• Assists leadership in developing, recommending and implementing new procedures, policies and systems for the department to drive continuous improvement minimizing client defects. Supports Quality programs that maintain a safe, organized work environment. Focus on best practices and documenting Quality Standard Operating Procedures. Analyzes, investigates and reports issues utilizing root cause analysis, corrective actions, and various production tools.
• Escalation of equipment issues and coordination with the production maintenance staff.
• Not an exhaustive list; other duties as assigned

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered.
• Typically a minimum of 6 years
• related professional experience and prefer a minimum of 1-2 years experience in a supervisory position.

The position listed in this requisition is ineligible for the referral bonus award program.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the discretion of the Global Payments/TSYS.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].

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