Job Description

Description We are looking for a motivated Member Services Representative to join our team in Amherst, Massachusetts. In this role, you will provide exceptional customer service in a fast-paced call center environment. This is a long-term contract position, ideal for individuals who excel at delivering solutions and creating positive experiences for customers. Responsibilities: - Respond promptly to customer inquiries via phone or email, ensuring a high level of satisfaction. - Handle a high volume of calls efficiently in a fast-paced environment. - Maintain accurate records of customer interactions and transactions. - Utilize computer systems to access customer information and resolve issues effectively. - Collaborate with team members to address complex customer concerns. - Follow company policies and procedures to ensure consistent service delivery. - Provide clear and concise information about products, services, and account details. - Demonstrate strong problem-solving skills to resolve customer complaints. - Assist with data entry tasks and administrative duties as needed. - Stay updated on company offerings to provide accurate and timely support. Requirements - Previous experience in a call center or customer service role is required. - Proficiency in computer systems and software applications. - Ability to type efficiently and accurately. - Strong communication skills, both verbal and written. - Proven ability to work in a fast-paced environment while maintaining attention to detail. - Excellent problem-solving capabilities and a customer-focused attitude. - Ability to multitask and prioritize tasks effectively. - High school diploma or equivalent required; additional education is a plus. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Long term contract, Permanent employment, Contract work, Temporary work,

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