Job Description
Join Our Mission as a Mobile Member Experience Specialist! Position: Mobile Member Experience Specialist
Location: Pierce and King County, WA
Reports to: Mobile Team Lead
Salary Range: $32.50/hour
About WeCare Daily Clinics At WeCare Daily Clinics, we're redefining healthcare delivery by bringing compassionate, high-quality services directly to underserved communities. Our mobile clinics are more than just vehicles—they're lifelines of care, support, and hope. If you're ready to drive change, create exceptional member experiences, and thrive in a dynamic, fast-paced environment, we want YOU on our team!
Position Summary As a
Mobile Member Experience Specialist , you'll be at the heart of our mobile operations, ensuring seamless clinic operations, member engagement, and safe transport of the mobile unit. From driving the mobile clinic to connecting members with essential resources, you'll play a critical role in delivering high-quality care to those who need it most. This is an exciting opportunity to make a tangible difference in people's lives while collaborating with a dedicated and compassionate team.
What You'll Do Drive Impact - Safely operate and navigate the mobile clinic to scheduled locations, ensuring timely and reliable service.
- Prepare the mobile unit for daily operations, creating a welcoming and functional space for members.
- Occasionally provide transportation for members to clinic locations when needed.
Create Exceptional Member Experiences - Be the first friendly face members see, greeting them warmly and assisting with check-ins and appointments.
- Address member questions and concerns with empathy, professionalism, and a commitment to outstanding service.
- Facilitate access to resources like housing, education, and employment to support members' recovery and well-being.
Administrative Excellence - Manage appointment schedules, update member records, and ensure accurate documentation in the electronic medical records (EMR) system.
- Collect and process member fees, maintaining accurate financial records.
- Keep the mobile clinic's reception area organized, clean, and stocked with necessary supplies.
Collaborate for Success - Work closely with clinical staff and the mobile team to deliver integrated, member-focused care.
- Participate in team meetings, contributing ideas to enhance operations and member experiences.
- Assist in onboarding and mentoring new team members to strengthen the team's effectiveness.
What You'll Bring Qualifications - High school diploma or equivalent required; Associate's degree or higher preferred.
- Valid Washington State driver's license with a clean driving record.
- Current or attainable First Aid and CPR certification.
Skills & Experience - Proficiency in operating large vehicles (training provided if necessary).
- Exceptional interpersonal and communication skills to engage effectively with members and team members.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite and electronic medical records (EMR) systems.
- Customer service or medical reception experience is a plus.
Why Join Us? Drive Change: Play a pivotal role in bringing critical healthcare services directly to communities in need.
Dynamic Environment: Enjoy the variety and excitement of working in a mobile clinic setting.
Collaborative Team: Join a mission-driven, supportive team that values compassion and excellence.
Make a Difference: Be part of a movement that changes lives every day.
Ready to Be a Driving Force for Change? If you're passionate about delivering exceptional care and making an impact in underserved communities,
apply today and join us as a
Mobile Member Experience Specialist ! Together, we'll create brighter futures, one mile at a time.
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