OA/ETSO - NOC Communications Specialist
Full-time, 37.5 hour per week schedule: Wednesday through Sunday - 8:00am-4:30pm with an hour unpaid lunch
On-site position at CTC. Candidates must be local to Harrisburg area.
The Commonwealth of Pennsylvania has agencies that provide 24/7 services to its citizens. The PM Network Operational Monitoring position will provide first line network technical support to employees and business partners by calling the Enterprise Network Operation Monitoring Network Service Desk outside of regular business hours. This position requires a technical individual with a customer-service-minded approach to dealing with Commonwealth Agency staff and IT teams. The individual will work closely with Commonwealth staff, vendors, service providers and IT staff, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution.
The NOC Communications Specialist provides after-hour and weekend hours Level 1 Support by performing the skills listed below.
Role Description:
End-user Support
Answer inbound phone calls concerning network issues from Commonwealth employees, and LEC/Last User Contract, LUC, vendors.
Creates and escalates Service Now trouble tickets to Engineers, tier two Commonwealth staff, and/or third-party service providers to ensure the quick resolution of IT/Network issues.
Works with NOC T2 Engineers, Commonwealth staff and contracted personnel, and/or third-party providers as needed.
Research and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed.
Follows IT Service Desk and Network Operator Knowledgebase procedures and makes recommendations when improvements are needed.
Promptly and properly escalate high priority issues.
Monitoring & Maintenance
Utilize network management tools, such as Solar Winds and Squared up, to monitor remote sites network and hardware.
...Adobe Premiere Pro.* Knowledge of HTML, CSS, and how that applies to what developers can and cannot do for the web (preferred).* Passion about design in general with an understanding of critical core concepts and design fundamentals.* Familiarity with Web Accessibility...
...millions of people globally, is seeking new graduates who have a passion for technology... ...our Core Technology team in back-end engineering, Front-end group using cutting-edge technologies... .... What You'll Be Doing As a Software Engineer, you will build the back-end...
...MSR I - $19.30 - $27.02 MSR II - $20.75 - $29.05 Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work...
...Bargaining Unit UUP Job Summary The Department of Facilities Management and Development at SUNY Downstate Health Sciences University is seeking a full-time Environmental Health & Safety Manager / Associate Facilities Program Coordinator. The successful candidate...
AF is looking for a responsible Gym Attendant Team Members to take care of our Health Clubs; carry out cleaning, maintenance, and office duties. The goal is to keep our gyms exceptionally clean, organized, and assist members or prospective members at the club for sales...