Operations Processing Senior Associate Job at NTT DATA, Inc., Croatia

QWpoaEpwUS9tMUtIc3JLbTlLYlIrbnFXUmc9PQ==
  • NTT DATA, Inc.
  • Croatia

Job Description

Designation - Technical Support Specialist (L1)

Language Requirement – English (Verbal & Written)

Job Description: The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues. These could include password resets, software installations, and general troubleshooting. Offering a quick and accessible solution for common IT-related problems. And, well prepare reports in MS Excel using advanced dashboards along with good MS Power Point presentation skills.

  • 3 to 5 years prior experience in a technical support role
  • Experience in help desk/call support etiquettes.
  • Strong problem solving, priority setting, and collaboration skills.
  • Attention to detail.
  • Adaptability to changing work environment and technologies.
  • Should have Good communication skills (listening, writing and speaking)
  • Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
  • Experience (2+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications (Outlook, Word, Excel, PowerPoint, Etc.)
  • Must have MS- Office skills (Excel , PowerPoint) to build presentations and advanced dashboards.
  • Bachelor’s Degree in related field.

Technical Skills :

  • Should have a hands-on experience and Level one Knowledge of operating system Linux and Windows OS.
  • Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
  • Should have basic understanding of Amazon AWS or Microsoft Azure portal.
  • Diligently observe and interpret cloud monitoring dashboards and alerts.
  • Resolve basic issues; escalate urgent and complex issues. Know the difference.
  • Basic/Intermediate knowledge of Microsoft AD, DNS, Group Policies)
  • Basic knowledge/experience with Networking and troubleshooting (TCP/IP, DNS, DHCP, tracert, LAN)
  • Basic knowledge of Virtualization likewise VMWARE/HYPER-V/Citrix.
  • Contribute to technical knowledge base.
  • Preferred if having MCSE/MCSA certifications OR AWS/AZURE certification.

Work Timings: Flexible to operate in 24/7

Job Type : FTE

Work Location: Gurugram, Haryana

Environment: Work From Office and Hybrid.

Job Tags

Immediate start, Flexible hours,

Similar Jobs

Hemlock Semiconductor Ops LLC

Quality assurance specialist Job at Hemlock Semiconductor Ops LLC

 ...backgrounds and experiences of all of our people working together as One Team. At HSC, you...  ...High level summary of job The Quality Assurance Specialist executes the day-to-day approval...  ...the employee to connect and work from home during normal work hours. There is an... 

Endeavor Schools, LLC

Lead Toddler Teacher Job at Endeavor Schools, LLC

 ...and growth* Ensure the safety and well-being of children at all times* Monitor children's progress and development* Create a...  ...for this role.About Endeavor SchoolsThe Academy ECE-Arvada is part of the Endeavor Schools family. With more than 100 schools in 14... 

GVW Group

Financial Planning and analysis Manager Job at GVW Group

 ...Stakeholder Collaboration~Act as a liaison between the group finance function and operating company finance teams, ensuring...  ...SkillsEducation & Experience:~Bachelors degree in Finance, Accounting, Economics, or related field; MBA or CPA preferred.~Minimum... 

Ramp Financial

Video Producer/Editor Job at Ramp Financial

 ...brand advertising, sales and marketing materials. The ideal candidate will bring a strong background in end-to-end video productionfilming, lighting, audio, interviewing, editing, and creative storytellingwith a particular emphasis on post-production workflows. You... 

JPMorgan Chase & Co.

Senior Banker - Community Development Banking - Executive Director Job at JPMorgan Chase & Co.

 ...communities nationwide! J.P. Morgan Chases Community Development Banking (CDB) business is a national leader in community development...  ...with the team and adjust priorities to achieve team, as well as individual, goals Excellent written and verbal communication...