Operations Processing Senior Associate Job at NTT DATA, Inc., Croatia

QWpoaEpwUS9tMUtIc3JLbTlLYlIrbnFXUmc9PQ==
  • NTT DATA, Inc.
  • Croatia

Job Description

Designation - Technical Support Specialist (L1)

Language Requirement – English (Verbal & Written)

Job Description: The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues. These could include password resets, software installations, and general troubleshooting. Offering a quick and accessible solution for common IT-related problems. And, well prepare reports in MS Excel using advanced dashboards along with good MS Power Point presentation skills.

  • 3 to 5 years prior experience in a technical support role
  • Experience in help desk/call support etiquettes.
  • Strong problem solving, priority setting, and collaboration skills.
  • Attention to detail.
  • Adaptability to changing work environment and technologies.
  • Should have Good communication skills (listening, writing and speaking)
  • Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
  • Experience (2+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications (Outlook, Word, Excel, PowerPoint, Etc.)
  • Must have MS- Office skills (Excel , PowerPoint) to build presentations and advanced dashboards.
  • Bachelor’s Degree in related field.

Technical Skills :

  • Should have a hands-on experience and Level one Knowledge of operating system Linux and Windows OS.
  • Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
  • Should have basic understanding of Amazon AWS or Microsoft Azure portal.
  • Diligently observe and interpret cloud monitoring dashboards and alerts.
  • Resolve basic issues; escalate urgent and complex issues. Know the difference.
  • Basic/Intermediate knowledge of Microsoft AD, DNS, Group Policies)
  • Basic knowledge/experience with Networking and troubleshooting (TCP/IP, DNS, DHCP, tracert, LAN)
  • Basic knowledge of Virtualization likewise VMWARE/HYPER-V/Citrix.
  • Contribute to technical knowledge base.
  • Preferred if having MCSE/MCSA certifications OR AWS/AZURE certification.

Work Timings: Flexible to operate in 24/7

Job Type : FTE

Work Location: Gurugram, Haryana

Environment: Work From Office and Hybrid.

Job Tags

Immediate start, Flexible hours,

Similar Jobs

Scyon Productions

Content Creator Job at Scyon Productions

 ...Seeking Professional Content Creators for New Reality Project - $500 Are you an experienced content creator who has lighting, editing, and technical skills? Have you ever wanted to collaborate with other influencers? If so, we're looking for professional content creators... 

Schulte Hospitality Group

Hotel Housekeeping Room Attendant Job at Schulte Hospitality Group

 ...Schulte Hospitality Group is seeking a dynamic, service-oriented Room Attendant to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal... 

Worksite PAY

Entry Level Sales Rep - Orange County Job at Worksite PAY

Worksite PAY is hiring an Account Executive - Sales Rep. In this position, you'll identify and cultivate new prospects from relationships built with Bankers, Accountants, existing clients, as well as direct prospecting efforts. In addition you will cross-sell solutions...

Southern Glazer's Wine & Spirits

Stocker Job at Southern Glazer's Wine & Spirits

 ...where you are respected, and your voice is heard. If youre looking to fill your glass with opportunity, come join our FAMILY. The Stocker is responsible for maintaining proper product levels for assigned retail customers. Primary Responsibilities: Perform... 

Spectra Tech

Nuclear Safety Engineer Job at Spectra Tech

 ...Nuclear Safety Engineer III This position can be hybrid remote. Will require trips to the site periodically for walk-downs and meetings. Position Overview Under direct supervision, Nuclear Safety Engineering job functions as assigned by management. Typical job...