Job Description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Location Description:

Welcome to Hotel Murano, nestled in the heart of Tacoma. Proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stay—it's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

For Full-Time (Non-Union) Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• PTO - 14 days for first 3 years
• Holidays - 7 paid holidays and 2 floating holidays 
• Employee Room Rate Discounts

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked
• Employee Room Rate Discounts

For Union Associates  

• Vacation - 1 week after 1 year of service - 2 weeks after 2 years of service - 3 weeks after 7 years of service - 4 weeks after 15 years of service  
• Holidays - Union positions 6 Paid Holidays and 1 personal day
• 401(k) Plan
• Sick Time - Accrue 1 hour for every 40 hours worked 
• Employee Room Rate discounts

Join us and experience a workplace that values your success, health, and happiness—every step of the way.

Overview:

• Takes guests orders using seat numbers and appropriate order taking sheets
• Enters orders accurately into POS systems
• Familiarizes him/herself with all menus
• Resets dining room according to meal period and table needs
• Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring work stations are stocked
• Follows all proper bookkeeping and cash handling procedures
• Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty
• Serves food and beverages to guests
• Informs and promotes guests of daily/nightly specials
• Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
• Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
• Offers creative selling of products to guests
• Answers questions and/or makes recommendations on menus items
• Cleans tables and/or counters & seats after guests are finished
• Explains how various menu items are prepared, describing cooking methods and ingredients
• Takes into consideration any special request, dietary issues made by the guest
• Provides general hotel information for guests
• Offers warm and sincere welcome/farewell for all guests
• Maintains an up to date working knowledge of all hotel amenities as well as any special events
• Interacts with hotel staff in a professional manner, assisting other departments with necessary information
• Describes and recommends wine pairings to guests
• Brings wine selections to tables with appropriate glasses and pours the wine for guests
• Ensures final quality check on food and beverage prior to serving guests

• Monitors assigned tables for customer satisfaction, quality and additional service

Qualifications:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write and speak English
• Must be at least 21 years of age
• Must be able to accurately follow instructions, both verbally and written
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must be able to work under pressure
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests.

This position is represented by Union Local 8. 

Compensation Range: The compensation for this position is $16.66/Da. - $16.66/Da. based on qualifications and experience.

Job Tags

Holiday work, Full time, Part time, Local area, Worldwide, Work visa, Flexible hours, Night shift, Afternoon shift,

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