The Patient Advocate is the premier resource to hear directly from the people we serve. The Patient Advocate strives to empower patients and families to take an active role in improving their patient experience while providing creative solutions to unique challenges. Using advocacy skills, manages patient expectations and proactively educates and influences expected service behaviors with staff and physicians. Responsible for developing education materials and policies that are patient and family centered. Drawing on ability to empathize and look at situations from a variety of perspectives, creatively and effectively facilitates patient care services and amenities while always anticipating patient and family needs, taking into account various cultures, religions, and individual needs. Successfully resolves complaints and grievances. Manages service recovery initiatives and the patient and family advisory council.
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About University of Southern California (USC)
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
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