Department Name: M3030:Cancer Clinic Services
Job Summary:
This position enhances a smooth and successful operation of the daily clinic. Requires check in, check out, scheduling patient appointments, answer phones, triage patients to ensure they are connected with the proper staff, cash collections, schedule ancillary services, obtain pre-certs, correct registration of patients into the system, verify insurance and demographic date.
Reconcile end of day process, provide excellent customer service, monitor wait times expectations, resolve patient complaints in an empathetic and timely fashion, provide teamwork and leadership to prevent and resolve service failure.Skills /Knowledge/Abilities:
The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.
Position Time Status: Full-Time
Required Education:
HS
Required Related Experience:
3.5 yrs
Required License/Registration/Certification :
None
Preferred Education/Experience:
3.5 years of experience required.
University Community of Inclusion:
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.About University of Kentucky
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.
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