Job Description

Receptionist - Support Department

Department: Accounting Job Status: Full Time

FLSA Status: Non-Exempt Reports To: Support Department Supervisor

Grade/Level: High School Amount of Travel Required: None

Work Schedule: 7:00-4:00 Monday-Friday Positions Supervised: None

The perfect candidate for this position will have a professional appearance and positive demeanor, handle stressful situations well and always present an appropriate representation of the culture of our company.

Responsibilities include:

• Retrieving messages from voice mail and forwarding them to appropriate personnel.
• Answering incoming telephone calls, determining purpose of callers, and forwards calls to appropriate personnel or department.
• Taking and delivering messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answering questions about organization and providing callers with address, directions, and other information.
• Welcoming on-site visitors, determining nature of business, and announcing visitors to appropriate personnel.
• Developing familiarization with visitors who frequent the office.
• Monitoring visitor access and issuing passes when required.
• Communicating information throughout the building in a timely manner.
• Receiving, sorting, and routing mail, and maintaining and routing publications.
• Ordering, receiving, and maintaining office supplies.
• Creating and printing notifications, and other documents when necessary.
• Operating office equipment such as photocopying machines.
• Performing other clerical duties as needed, including updating the store directory, call lists, and other company organizational documents in a timely manner.
• Learning all Clerical Department service standards and procedures, including but not limited to price changes, transfer and lottery processing.
• Other tasks as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

Accountability - Ability to accept responsibility and account for his/her actions.

Accurate - Ability to perform work accurately and thoroughly.

Conceptual Thinking - Ability to think in terms of abstract ideas.

Enthusiastic - Ability to bring energy to the performance of a task.

Energetic - Ability to work at a sustained pace and produce quality work.

Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or discouragement.

Reliability - The trait of being dependable and trustworthy.

Self-Confident - The trait of being comfortable in making decisions for oneself.

Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Education

High School Graduate or General Education Degree (GED)

Experience

No prior experience necessary but prior receptionist experience a plus.

SKILLS & ABILITIES

Computer Skills

A general knowledge of computer usage as well as Microsoft Excel, Microsoft Word, Microsoft Outlook, and AS400

is helpful but not a requirement.

Other Requirements

Maintain a positive team working environment by covering responsibilities and assisting others as needed.

PHYSICAL DEMANDS

Physical Abilities Lift /Carry

Stand F (Frequently) 10 lbs or less O (Occasionally)

Walk F (Frequently) 11-20 lbs O (Occasionally)

Sit F (Frequently) 21-50 lbs O (Occasionally)

Handling F (Frequently) 51-100 lbs N (Not Applicable)

Reach Outward O (Occasionally) Over 100 lbs N (Not Applicable)

Reach Above Shoulder N (Not Applicable)

Climb N (Not Applicable)

Crawl N (Not Applicable)

Squat or Kneel N (Not Applicable)

Bend F (Frequently)

Push / Pull

12 lbs or less F (Frequently)

13-25 lbs N (Not Applicable)

26-40 lbs N (Not Applicable)

41-100 lbs N (Not Applicable)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.

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