Job Description

Heirloom Restaurant & Lounge is currently seeking a  Server to provide genuine hospitality and the highest quality of service to our guests. The ideal candidate can create an engaging environment, providing courteous, responsive, guest-centered service. The Server acts as a representative of the hotel/restaurant by providing the highest quality of service to our guests.  Servers should be well-spoken individuals with a passion for food, wine, and people.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

  Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Understand and improve dining service standards and guest relations. Monitor and observe guests' dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems.
• Explain menu items to guests, understand allergy concerns, and answer general inquiries. Maintain accurate knowledge of all menu items and beverage programs.
• Be a team player, assist others when and where necessary to ensure a seamless guest experience.
• Complete the setup and breakdown of a section, including detailed cleaning of work area and surrounding areas.
• Have a desire to build knowledge of traditional cooking, wine, beer, and cocktails.
• Maintain a safe and clean work environment.

Fundamentals

• Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
• Education: High school diploma or general education degree (GED).
• Experience: 2+ years experience in a fine dining or upscale casual environment.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required. A second language is desirable.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
• Ability to stand for long periods indoors with a thematically climate-controlled workstation.
• Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.

About Us

Heirloom Restaurant & Lounge , connected to The Study at Yale , as comfortable as it is stylish, evokes a way of life centered on evolving New England traditions and relationships to modern life. It is a gathering place for friends and family, as well as a contemporary dining destination for worldly travelers and native weekenders alike.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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