Req ID: 317989
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Salesforce Admin - Digital Solution Consultant Sr. Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).
Job Summary:
We are looking for an experienced SFDC L2/L3 Support Engineer with a strong background in Salesforce Administration and Development. The ideal candidate will be responsible for troubleshooting, system maintenance, user support, and minor customizations to ensure smooth Salesforce operations. This role requires hands-on expertise in Salesforce configuration, Apex development, Lightning components (LWC), and API troubleshooting.
Key Responsibilities:
L2 Support (User & System Administration):
• Provide day-to-day support for Salesforce users, resolving L2-level issues related to login, access, reports, and minor configurations.
• Handle security & user management, including profiles, roles, permissions, and sharing rules.
• Manage data imports, deduplication, and basic data integrity checks.
• Troubleshoot reports, dashboards, workflows, and approval processes.
• Assist in testing and deploying Salesforce updates/releases.
L3 Support (Technical Troubleshooting & Minor Development):
• Analyze and resolve L3-level technical issues, including Apex errors, integrations, and performance bottlenecks.
• Debug and optimize Apex triggers, classes, Visualforce pages, and Lightning Web Components (LWC).
• Work on API troubleshooting, including REST/SOAP integrations, MuleSoft, and middleware systems.
• Collaborate with developers and architects on bug fixes, code optimizations, and deployments.
• Support Salesforce Release Management, ensuring seamless updates with minimal impact on business operations.
Collaboration & Documentation:
• Work closely with business users, developers, and IT teams to resolve incidents and improve system efficiency.
• Maintain detailed documentation of troubleshooting steps, issue resolutions, and best practices.
• Conduct training and knowledge transfer sessions for users and junior team members.
Required Skills & Qualifications:
• 3-5 years of experience in Salesforce Administration & Development.
• Salesforce Administrator (ADM-201) and Platform Developer I (PDI) certification required.
• Strong knowledge of Salesforce configuration (flows, process builder, validation rules, reports, dashboards).
• Proficiency in Apex, SOQL, SOSL, Lightning Web Components (LWC), and Visualforce.
• Experience in API troubleshooting, integrations, and debugging (REST/SOAP, MuleSoft, or middleware tools).
• Hands-on experience with Salesforce security models, profiles, and permissions.
• Strong problem-solving and analytical skills, with the ability to handle critical production issues.
Preferred Qualifications:
• Experience with CI/CD tools (Gearset, Copado, Jenkins) and version control (Git, Bitbucket).
• Knowledge of Salesforce DevOps, SFDX, and Deployment Tools.
• Familiarity with Service Cloud or Sales Cloud support.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .
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