Job Description

Senior Manager of Learning Innovation and Technology

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Manager of Learning Innovation and Technology working remote in Colombia, you’ll be a part of bringing humanity to business.  

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombia says it all!

What You’ll Do

Are you passionate about making learning engaging, effective, and accessible? Are you an experienced presenter with a passion for innovation and emerging technologies, and with a base knowledge of learning science, technology integration, and edtech research and development? Are you excited about leading a team of passionate Learning Innovation and Technology Specialists to help create exceptional learner and customer experiences? You will work with learning experience designers, learning delivery teams, Sales, Product, and IT leadership, as well as 15+ learning technology vendors. You will drive TTEC’s new learning strategy by researching, analyzing, piloting, deploying, and measuring the success of learning solutions that use effective, efficient, data-driven, and scalable learning technologies grounded in learning sciences. These solutions include innovations in the areas of L&D automation, knowledge management, adaptive assessments, social-collaborative learning, learning simulations, and AI-enabled personalized practice, enabling us to drive significant and measurable performance improvement for our hundreds of clients.

You'll report to the Head of Learning Technology. You will serve as a trusted advisor internally and externally by providing learning innovation, technology expertise, and upskilling and reskilling on AI-enabled learning design, delivery, coaching, and performance tools. 

During a Typical Day, You’ll

· Support Learning Innovation and Technology Specialists who research, test, pilot, and deploy learning solutions that use effective, efficient, learner-centric, data-driven, and scalable, learning technologies (many with AI functionalities).

· Oversee the analysis, selection, testing, and use of learning solutions that meet the client's business needs and performance gaps, identified by the Operations, Sales, Learning Solutions, and Learning Delivery teams. Facilitate demos, presentations, and educational sessions on learning technologies for internal teams and external clients.

· Collaborate with and influence:

o Project managers and IT leaders to make sure learning technologies and integrations are used optimally.

o TTEC’s Sourcing, Information Security, and Responsible AI Council on the legal considerations and security features of learning technologies (for example, SSO, API integrations, whitelisting, AI guardrails, etc.).

o Learning technology vendors on the product roadmaps, driving innovation, effectiveness, efficiencies, effortlessness, security, and scalability.

o Managers and stakeholders from L&D, Product, Sales, Ops, and IT

• · Supervise vendor management for 15+ learning and performance technologies, R&D, analysis, and evaluation of current functionalities in learning design, learning delivery, and coaching and performance technologies and provide improvement recommendations in partnership with internal L&D teams and external learning technology vendors.
• · Manage a learning, innovation, and technology budget to ensure financial and operational goals while developing departmental plans aligned with the L&D Strategy to track progress.

· Research emerging trends in learning, science, and technology.

What You Bring to the Role

· Bachelor’s degree in IT/computer science/educational technology/virtual learning or similar field

·10 years of progressive experience in:

o Learning design and delivery processes evidence-based learning design, agile design, learning & performance consulting, learning solutioning)

o Knowledge of current and emerging technologies in L&D (e.g., use of LLMs for learning analysis, design, and development; text-to-speech, text-to-image, and text/idea-to-video tools; VR & AR; adaptive learning systems, learning simulations, AI assessment tools, AI practice tools, etc.)

o Providing expertise and thought leadership (consultancy) in learning technology/edtech

o Understanding of typical research methodologies and approaches in a business environment (A/B testing, small-scale pilots, and use cases, white paper writing, etc.)

·

• · Proficiency in MS Office, excellent analytical and problem-solving skills, and exceptional communication skills (both verbal and written),
• · Excellent track record of leading and developing multidisciplinary, multiethnic, geographically dispersed remote teams (with 5+ members) with organization and prioritization skills (ability to manage multiple responsibilities and priorities in a fast-paced and time-critical environment)

What You Can Expect

· Supportive of your career and professional development 

· An inclusive culture and community-minded organization where giving back is encouraged 

· A global team of curious lifelong learners guided by our company values 

· Ask us about our paid time off (PTO) and wellness and healthcare benefits 

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information. 

About TTEC 

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. 

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