Job Description

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. We are a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

Join our dynamic and fast-paced team and be a part of our journey to revolutionize the industry.

Position Overview

Lead all web development and design initiatives for a fast-growing 260-person enterprise startup. This individual contributor role combines technical expertise, creative vision, and marketing alignment to ensure our web presence drives business growth and brand awareness.

Key Responsibilities

• Own end-to-end development and maintenance of company website, including architecture, security, performance, and user experience
• Execute website redesign projects and continuous improvement initiatives based on marketing objectives
• Manage web hosting, domain management, SSL certificates, and other technical infrastructure
• Implement and maintain web analytics, SEO strategy, and conversion tracking
• Work closely with marketing team to optimize landing pages and conversion funnels
• Create and maintain high-impact marketing campaign pages and microsites
• Ensure brand consistency across all web properties
• Maintain website compliance with accessibility standards and data protection regulations
• Develop and maintain documentation for web systems and processes

Technical Requirements

• Expert-level proficiency in modern web technologies (HTML5, CSS3, JavaScript/ES6+)
• Strong experience with modern frontend frameworks (React, Vue, or similar)
• Proficiency in backend development (Node.js, Python, or similar)
• Experience with CMS platforms and headless CMS architectures
• Strong understanding of web security best practices and compliance requirements
• Expertise in responsive design, cross-browser compatibility, and mobile optimization
• Proficiency with version control systems (Git) and CI/CD pipelines
• Strong knowledge of marketing analytics tools, A/B testing, and conversion optimization

Design Skills

• Strong eye for design and user experience
• Experience with UI/UX best practices
• Proficiency with design tools (Figma, Adobe Creative Suite, or similar)
• Understanding of brand guidelines and design systems
• Ability to create compelling, conversion-focused web experiences

Marketing Focus

• Experience with marketing automation tools and CRM integrations
• Understanding of conversion rate optimization (CRO) principles
• Knowledge of SEO best practices and technical implementation
• Experience with marketing analytics and attribution
• Ability to optimize for lead generation and customer acquisition

Required Experience

• 7+ years of web development experience
• 3+ years managing web properties in a marketing-driven organization
• Bachelor's degree in Computer Science, Web Development, or related field
• Portfolio of successful marketing-focused web projects
• Track record of improving conversion rates and user engagement

Desired Qualities

• Strong problem-solving abilities and attention to detail
• Self-motivated with excellent time management skills
• Ability to balance multiple priorities and meet deadlines
• Data-driven approach to decision making
• Strong communication skills and marketing mindset
• Ability to work independently while collaborating effectively with marketing team

Performance Expectations

• Maintain 99.9%+ website uptime
• Improve and maintain core web vitals scores
• Drive continuous improvement in conversion rates
• Regular security audits and updates
• Monthly analytics and performance reporting
• Support rapid deployment of marketing campaigns

Reporting Structure

• Reports directly to Chief Marketing Officer
• Works closely with Marketing, Brand, and Content teams

This is a full-time, permanent position with significant impact on the company's digital presence, brand perception, and marketing effectiveness.

At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

Bay Area, CA

$135,000—$200,000 USD

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