Job Description

Laboratory Corporation of America Holdings (NYSE:LH), an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $10 billion in 2017, LabCorp's 50,000 employees serve clients in 60 countries.

Requirements

• Bachelor's degree in a related field or equivalent experience. (Preferred)

• 7 years of experience in healthcare EDI and HL7.

• Strong understanding of EDI workflows and protocols.

• Excellent problem-solving and troubleshooting skills.

• Excellent verbal and written communication skills.

• Ability to work independently and as part of a team.

• Ability to work under pressure and meet deadlines.

• Meticulous attention to detail and exceptional organizational skills.

• Collaborative mindset and the ability to work effectively with diverse functional groups.

Job Duties/Responsibilities

• Troubleshoot and assist clients and vendors to resolve issues with varying degrees of complexity.- Interpret and analyze HL7 order and result messages to evaluate recommendations and solutions.

• Collaborate with various functional groups including sales, lab operations, and third party vendors to provide client issue resolutions in a timely manner.

• Provide recommendations based on expertise and serves as esclation point to support department needs

• Perform analysis of client ordering patterns to uncover client ordering issues early in to improve electronic ordering and resulting.

• Provide exceptional customer service and follow up to clients and vendors.

• Build and cultivate strong working relationships with clients in order to gain their support and solidify their continued business.

• Manage and drive multiple projects to completion in all phases within department specified deadlines.

• Perform root cause analysis for critical interface issues and incidents.

• Monitor support performance, identify bottlenecks, and implement optimizations to enhance overall efficiency.

Pay Range: $88,700 - $122,000

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here .

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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