Job Title: Remote Support Desk Associate
Hourly Pay: $21 - $27/hour
Summary:
We’re hiring a Remote Support Desk Associate to provide friendly, entry-level assistance to customers and internal teams. In this fully remote role, you’ll respond to common support inquiries through email or chat, offer basic help like password resets and resource guidance, and ensure requests are recorded and routed properly. You’ll play an essential role in making sure support runs smoothly and that users get fast, helpful responses. If you’re organized, calm under pressure, and enjoy helping others with clear, written instructions, this position could be a great fit.
Job Responsibilities:
Respond to simple support questions via chat, email, or ticket systems
Assist with basic tasks like account lookups, resets, or access requests
Keep records clear and updated for ongoing tracking
Follow up with users to confirm their issues are resolved
Qualifications:
Strong written communication and attention to detail
Comfortable navigating support tools and systems
Dependable, calm, and focused in a remote setting
Quiet, distraction-free home workspace with reliable internet
Perks & Benefits:
Pay range: $21 - $27 per hour
Fully remote role with consistent support hours
Paid training and ongoing team guidance
Low-stress, collaborative work environment
Room to advance into technical or senior support roles
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