Switchboard Operator - Onsite Work Only, NO REMOTE WORK Job at Magellan Solutions USA, Houston, TX

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  • Magellan Solutions USA
  • Houston, TX

Job Description

Title: Customer Service Representative (Switchboard Operator) - Onsite Work Only, NO REMOTE WORK

Looking for a full-time position? This is an opportunity to work in an On-site call center environment that has a collaborative and supportive working environment.

Selling Points:

  • Inbound calls only
  • Work at a premier medical facility
  • Help support our veterans
  • Facility is accessible

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a part-time Call Center Representative opportunity for a Federal client in Houston, Texas.

Essential Duties and Responsibilities

  • Schedule - Sunday, Monday, Thursday, Friday, Saturday, 08:00 A.M. - 04:30 P.M.
  • Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism
  • Transfers calls accurately, quickly, and efficiently for customers.
  • Maintains an above-average attendance record.
  • Follows established standard operating procedures

Qualifications/Requirements

  • High school diploma is required.
  • Prior customer service or call center experience is preferred.
  • Can be a team player.
  • Can work without direct supervision.
  • Can work well with medical staff, veterans, and the elderly
  • Has a good work ethic
  • Outstanding verbal communication skills (phone etiquette).
  • Detail-oriented, has the ability to multi-task, and is highly organized.
  • Strong Microsoft Office skills.
  • Must be flexible

Previous Military encouraged to apply

Must be able to pass an extensive background check

Job Tags

Full time, Part time, Remote job, Flexible hours, Sunday, Saturday, Monday to Friday,

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