System Administrator 0 - Tier 1 Job at Orion Consortium, San Antonio, TX

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  • Orion Consortium
  • San Antonio, TX

Job Description

Key Responsibilities:
  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
  • May coach and provide guidance to less-experienced professionals
  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure


Mandatory Skills:
Customer service
ServiceNow Ticketing System

Certification:
CompTIA A+ CE, CompTIA Network+ CE, or higher level certification required.
IAT Level 1 certificate is required within 6 months of start date.

Education/Experience:
HS or GED - 5 Years 
Bachelors - 0 Years 

Position requires a TS/SCI.

Job Tags

Full time, Remote job, Worldwide,

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