Job Description
Job Description:
Building long-lasting relationships with our clients is a priority. The values we share at Breathless Sparkling Wines inspire the work we share with everyone. We take pride in being passionate, joyful, attentive, and goodhearted, in addition to expressing gratitude and empathy while having a curiosity for improvement.
Our tasting room is in downtown Healdsburg, just a short walk from the beloved plaza. Our experience is relaxed and celebratory as we entertain guests with our garden patio, music stage, robotic production facility, and a unique opportunity of sabering bottles of our sparkling wines with one of our authentic sabers.
We are seeking a full time Tasting Room Manager to round out our team.
MAIN JOB DUTIES INCLUDE:
• Maintain clear and open communication with Founders
• Respond to all emails and voicemails in a timely manner
• Welcome and engage all guests in a friendly, positive, and timely manner
• Provide all guests with a fun and memorable experience
• Sell wine, food, and merchandise in a professional manner
• Offer and encourage wine club sign-ups to increase sales and build customer loyalty
• Pour wine, talk with guests, answer questions about wines, be able to give recommendations, work with registers, stock wine supplies, maintain restrooms, clean tables and general house-keeping duties as needed, empty garbage, wash glasses, and sweep floors
• Describe wines and winery history, answer visitors’ questions about the brand and wine
• Coordinate and help plan events
• Recommend other local wineries, hotels, and restaurants so you’re an excellent concierge for your guests
• Ensure the tasting room, patio, and bathrooms are always in a clean and presentable manner
• Represent Breathless at offsite functions as needed
• Create new experiences, food pairings, and events to elevate the guest experience
• Oversee the tasting room’s retail shop and merchandise
• Responsible for working with Ownership to implement sales goals and ensuring the goals are met
• Responsible for all Tasting Room Ambassadors, including but not limited to scheduling, compliance, payroll, evaluations, hiring recommendations, terminations, disciplinary actions
• Maintain club (picked up and shipped), tasting room, and wholesale inventories and accuracy.
• Answer inbound calls, follow up with customers who leave a voicemail, and book reservations
• Assist Wine Club Manager with shipping and fulfillment, including wine club shipments
• Monthly reporting of tasting room sales and achievements to Ownership and team
• Responsible for updating SOPs, training team members, and ensuring follow through
• Responsible for donations (experiences, wine, and monetary) and processing internally
• Responsible for generating sales promotions and communicating to team, as well as tracking social media promotions and email campaigns
• Responsible for all reservations and appointments, including those through TOCK
• Ownership of TOCK system and training of team of system
• Ownership of WineDirect’s POS System
• Responsible for coordinating and conducting tours through the production facility
• Knowledge of proper technique and safety for sabrage and responsible for training all team members.
• Maintain and uphold all local, regional and national safety requirements and standards
• Ensure proper safety training for team
• Perform other duties as assigned by Ownership
REQUIRED SKILLS:
• Excellent people management and outstanding customer service
• Must love interacting with all people and building relationships
• Must be a self-motived team player and possess good communication skills
• Must be capable of working independently and with a team, while managing multiple tasks at once
• Strong attention to detail and the ability to prioritize projects and follow through
• Proficient at organizing and problem-solving
• Knowledge of wines and wine production methods
• Commitment to achieving excellent standards
• Ability to understand and follow written and verbal instructions
• Excellent written and verbal communication skills; must have ability to clearly communicate goals and tasks, in addition to encouraging team member to accomplish them
• Professional appearance and demeanor
• Willingness to work in an evolving environment with enthusiasm and adapt to changes
QUALIFICATIONS:
• 3+ years of related experience, preferably with tasting room management
• Previous experience with POS and Reservation Systems (preferably with WineDirect & Tock)
• TIPS, RBS Training, CTA Certification, and CA Food Handler Certifications preferred, but not required (we will facilitate)
• Thorough knowledge of Microsoft Office Suite
• Must share company values: passionate, joyful, attentive, good hearted, grateful, empathetic, curiosity for knowledge and improvement
• Must be able to work weekends, holidays, and evenings
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, employee is frequently required to do the following:
• Must be able to bend, squat, climb, push, stoop, and crouch repeatedly
• Must be able to stand and sit for extended periods as required by job duties
• Must be able to walk at least 40 yards over uneven ground between work locations
• Must be able to lift up to 50 lbs. on a regular basis
• Must be 21 years or older
Breathless Wines is an Equal Opportunity Employer and a drug free workplace.
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Job Tags
Holiday work, Full time, Local area, Weekend work, Afternoon shift,