Job Description
Job Description:
WHO WE ARE:
Located in Sherwood, we are in perpetual growth mode, selling multiple brands at multiple price points under the Stoller Wine Group umbrella. Our portfolio includes Stoller Family Estate, Chehalem, History, Chemistry, and Canned Oregon. Our estate vineyards are LIVE Certified (Low Input Viticulture and Enology), Salmon Safe, and B Corp certified. Additionally, Stoller Family Estate was the first LEED® Gold certified winery in the world. Our successful growth stems from a highly selective employment process that effectively matches individual and organizational values, coupled with an entrepreneurial environment that effectively matches individual and organizational values, coupled with an entrepreneurial environment that promotes creativity, constant improvement, and excellence in every aspect of our corporate lives.
WHO YOU ARE:
This position greets guests with fanatical hospitality. They help set up and maintain tasting room cleanliness, stock wines and dry goods, and bus/prebus tables. This role supports the Associate team with their daily activities and assists the guests with a smile to assure their experience is positive and memorable.
Essential Duties
1. Greet all guests with a welcoming, upbeat, positive attitude and demeanor.
2. Assist Tasting Room Associates and Managers in their daily operations. This may include packing up wine, cleaning/organizing tasting room spaces, seating guests, running food, polishing glasses, etc.
3. Sets and clears tables, sweeps, and monitors bathroom cleanliness throughout the shift.
Job Duties
• Performs opening duties; vacuums and sweeps as needed, cleans glass doors and windows, sets up the host station and bars, ensures bathrooms are cleaned and stocked.
• Greets visitors with a smile and welcoming conversation. Escorts guests to tables as assigned and engages in friendly conversation while enroute to table.
• Accurately speaks to the Stoller Wine Group experience, family history and winery policies. Gives a brief introduction about the table’s Associate when seating a table.
• Completes all tasks requested in a timely manner.
• Completes running side work which may include rolling silverware, stocking and cleaning bathrooms, maintaining retail displays, clearing and prepping tables for next guests' arrival.
• Maintains cleanliness and organization at the host stand and front door area.
• Anticipates the needs and expectations of a wide variety of guests.
• Maintains upbeat, even attitude and composure.
• Completes sales training to enter in sales and wine club sign ups using WineDirect.
• Assists members with seasonal allocation pick-ups using WineDirect.
• Assist walk-in customers with retail sales using WineDirect.
• Maintains punctual, regular, and predictable attendance.
• Works collaboratively in a team environment.
• Respectfully takes direction from managers.
• Other duties as needed.
Qualifications
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education & Experience
High school diploma or GED and/or training or equivalent combination of education and experience. A minimum one-year prior employment in a tasting room/ wine sales environment is preferred. Experience in a high-volume, customer service-driven operation preferred.
Certificates, Licenses and/or Registrations
Licenses:Valid, current OLCC license. Valid, current Oregon Food Handler’s card.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Computer Skills
Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
While performing the duties of this job, the employee is frequently required to stand, walk, use hands and fingers to type or dial, reach with hands and arms, talk or hear, must lift and/or move up to 25 pounds. The employee is regularly required to stoop, kneel, crouch or crawl, lift and/or move up to 50 pounds, is exposed to work near moving mechanical parts, outdoor weather conditions. The employee is occasionally required to sit, taste or smell, lift and/or move up to 100 pounds, is exposed to wet or humid conditions (non-weather), fumes or airborne particles.
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Job Tags
Full time, Seasonal work, Outdoor, Shift work,