Job Description

About The Role
Todyl is seeking a highly driven, deeply technical, and passionate Technical Support Engineer II. You will play a critical role in delivering technical support for our products and systems. You will be responsible for diagnosing, troubleshooting, and resolving technical issues that our customers and internal teams encounter. In this role, you will work closely with cross-functional teams, including engineering, product management, and quality assurance, to ensure timely resolutions and continuous product improvements.
Responsibilities:
Assist and educate customers on the platform, supporting deployments, resolving technical conflicts, and addressing product related issues.
Take ownership of support requests through triage, resolution, or escalation.
Manage expectations with clear and consistent communication.
Identify needs for documentation creation and updates.
Participate in an on-call rotation.
Preferred Qualifications:
At least 4 years of experience in product support, technical engineering, or a related field
Experience with RMM and PSA Tools
Hardware firewall configuration and troubleshooting
Experience with Microsoft 365 including Azure
Windows Server domain environment experience
Strong troubleshooting ability
Aptitude for translating technical concepts to non-technical users
Understanding of networking fundamentals and network security concepts
System and network administration experience
Ability to work in a fast-paced environment and prioritize multiple tasks
CompTIA Security+, Network+ or equivalent certifications and experience
Familiarity with multiple OS (Windows, Linux, MacOS)
Todyl provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, transgender status, gender identity or expression, national origin, age, disability, marital status, genetic information, military status or any other status protected by applicable federal, state or local laws.

Job Tags

Local area,

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