Job Description
IT Project Management & Training Operational Support Project - . This initiative focuses on DIIT’s ability to successfully implement/provide ongoing training support for new IT systems and Applications. The primary goal of this engagement is to ensure the successful implementation, adoption, and ongoing support of new IT systems/applications at the DOE.
The Department of Information Technology and Telecommunications (DIIT) currently manages over 600 systems and applications, a number that continues to grow annually. These systems are frequently updated, enhanced, or replaced with new platforms. DIIT collaborates closely with internal teams, stakeholders, and end users across the DOE to ensure smooth rollouts and successful user adoption.
Consultants will be engaged under a Time and Materials (T&M) contract to support the implementation, adoption, and ongoing optimization of DOE’s enterprise IT systems and platforms
JOB DESCRIPTION The Training Coordinator will oversee the entire training initiative, ensuring the effective deployment of resources and maintaining alignment with DOE’s goals.
KEY RESPONSIBILITIES Project Management and Coordination - Serve as the primary point of contact between DOE and the vendor, ensuring alignment between DOE’s needs and the proposed training solutions.
- Create and maintain a project timeline, identifying key milestones for training delivery across all five boroughs.
- Coordinate logistics for all training sessions, including venue selection (if in-person), virtual platform setup, equipment management, and resource distribution.
- Create multiple different tools and avenues to implement user training and support (videos, office hours, quick reference guides, FAQs, training modules, in-person training, on-site support, synchronous and asynchronous resources).
KPI and Progress Reporting - Develop, monitor, and report on key performance indicators (KPIs) for training effectiveness, including attendance rates, participant engagement, and post-training assessments.
- Provide weekly and monthly progress reports to DOE leadership, including:
- Attendance Tracking: Ensure all users complete the necessary training sessions.
- Engagement Metrics: Track user participation, including questions asked, feedback received, and participation rates in interactive activities.
- Post-Training Assessments: Monitor results of user feedback surveys, quizzes, and knowledge checks to assess the effectiveness of training and areas needing improvement.
- Use these metrics to continuously adjust the training delivery approach and refine content.
Quality Assurance and Consistency - Oversee trainers to ensure consistent content delivery and training quality across boroughs.
- Conduct regular check-ins with each borough trainer to gather feedback and ensure uniformity in content, approach, and execution.
Training Resource Development - Collaborate with DOE’s IT and instructional design teams to create and refine training materials.
- Ensure that all training materials, including guides, presentations, and videos, are up-to-date and accessible to users with varying levels of technical knowledge.
- Develop and distribute job aids, cheat sheets, and FAQs to support users in post-training.
Follow-Up Support Coordination - Coordinate post-training support through virtual office hours, one-on-one sessions, or helpdesk resources to ensure users have ongoing access to assistance.
- Design and implement a follow-up communication plan, ensuring that users can easily access additional resources and ask questions.
REQUIRED EXPERIENCE AND SKILLS: - 6+ years in Project Management, particularly in coordinating training programs.
- 3+ years of experience developing or refining training materials.
- Experience in tracking and reporting on training effectiveness, such as attendance and engagement metrics.
- Proven ability to coordinate logistics and resources for large-scale training, both in-person and virtual.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project).
- Strong communication and organizational skills.
- Ability to analyze training performance and adjust strategies based on feedback.
- Experience managing multiple tasks and meeting deadlines.
If you are interested in getting more information about this opportunity, please contact Irina Rozenberg
[email protected] at your earliest convenience.
At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence . Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.
Job Tags
Contract work, Work at office, Local area,