We are looking for an experienced and results-driven Training Manager to oversee and enhance the training and development processes in our BPO organization. This role involves managing training programs, developing strategic learning initiatives, and ensuring that employees are equipped with the skills and knowledge required to meet client and organizational goals. The Training Manager will lead a team of trainers, collaborate with stakeholders, and ensure compliance with industry best practices. Apply now and be part of our Global Strategic team.
Responsibilities:
Design, develop, and implement comprehensive training programs for new hires, upskilling, and process improvement tailored to the BPO environment.
Manage and mentor a team of trainers, providing guidance, coaching, and performance evaluations.
Conduct training needs analyses to identify skills gaps and align training solutions with business objectives.
Monitor and measure training effectiveness through assessments, feedback, and key performance indicators (KPIs).
Ensure training content is up-to-date, accurate, and aligned with client-specific and organizational standards.
Collaborate with operations, quality, and client teams to ensure alignment of training initiatives with service delivery goals.
Oversee the onboarding process to ensure new employees are fully prepared to meet performance expectations.
Implement and leverage learning management systems (LMS) and other tools to streamline training processes.
Stay updated on industry trends, technologies, and best practices to enhance training strategies.
Location: Bacolod site: Global Strategic Building, Fordland 2, 2nd & 4th Floor, 11th Street Lacson, Bacolod City, Negros Occidental
To know more about us, you may visit Global Strategic Recruitment Facebook page or visit our website at
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