Job Description

Salary Range:  $43.2700 - $66.5300 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities:

The Triage Nurse I provides professional telephone triage nursing services to Hoag Clinic patients. This role performs detailed evaluation of patient symptoms and determines urgency of patient condition, facilitates next steps in patient care, makes recommendations for escalation of care, and provides appropriate medical advice on treating symptoms. Provides patient education and incorporates available education material. Communicates changes in patient condition to health care provider. Responses to emergency situations. Collaborates with other members of the health care team to ensure quality patient care and confer when facing ethical and legal issues. Documents all nursing services provided in the patient record. Utilizes the nursing process based on research and evidence-based outcomes to meet patient care needs. Facilitates appropriate utilization of healthcare resources. Enhances the patient experience. Provides services in compliance with all applicable regulatory and professional standards, including the California Nurse Practice Act. Performs other duties as assigned.

Education and Experience:

Required:

Two (2) years clinical nursing experience

Basic keyboarding skills and basic knowledge of Microsoft Office Suite, including Outlook, Word and Excel

Strong clinical documentation knowledge and skills

Preferred:

One (1) year experience in an ambulatory care setting and/or in telephone triage

Bachelor of Science in Nursing (BSN)

Knowledge of electronic medical record systems

Knowledge of patient registration, scheduling, and insurance verification processes

License Required:

Current licensure as a Registered Nurse in good standing in the State of California

About Hoag

Hoag is a nonprofit, regional healthcare delivery system in Orange County, California. Delivering world-class, comprehensive, personalized care, Hoag consists of 1,800 top physicians, 15 urgent care facilities, 10 health and wellness centers, and two award-winning hospitals. Hoag offers a comprehensive blend of health care services that includes seven institutes providing specialized services in the following areas:  cancer ,  digestive health ,  heart and vascular ,  neurosciences ,  spine ,  women's health , and orthopedics through Hoag's affiliate,  Hoag Orthopedic Institute , which consists of an orthopedic hospital and four ambulatory surgical centers. Hoag is the highest-ranked hospital in Orange County by  U.S. News & World Report  and the only OC hospital ranked in the Top 10 in California, as well as a designated  Magnet®hospital by the American Nurses Credentialing Center (ANCC). For more information about Hoag careers, visit  careers.hoag.org .

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

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