Job Description

Office Location: This position requires the ability to work in our Osage Beach location.

Department: Retail Department

Reports To: AVP Retail Bank Manager

Direct Reports: None

Summary: 

Responsible for providing high-quality customer service while performing various services such as new accounts, cash management products, teller work, and outside customer calls. Will also participate in new product/project development and rollout. 

Under general supervision and following established policies and procedures as well as all applicable banking laws and regulations, including BSA and AML, provides various customer service functions. Accountable for representing the bank courteously and professionally. Has a basic working knowledge of and routinely refers customers to appropriate First Bank of the Lake products and services.

Provides teller and other services to customers. Works on various teller and bank operational items. Opens new deposit accounts and performs duties related to this job function.

Always uphold a high degree of confidentiality for our Bank and Customer information.

Job Functions:

• Assist customers with teller services and prepare/process customer transactions, including deposits, withdrawals, loan payments, savings bond redemption, and credit card advances. 
• Sell monetary instruments and adequately record the sales.
• Prepare currency and coin orders for Commercial customers.
• Buy and sell currency from the vault or other tellers. 
• Process check orders.
• Assist customers with the coin machine.
• Assist customers with Safe Deposit Box Entry. 
• Verify and record customer identification and signatures when necessary.
• Process back counter-proof work with a high degree of accuracy.
• Place Regulation CC holds on funds when necessary and prepare customer notification.
• Balance cash drawer daily at the end of each shift. Research and correct differences. Maintain an acceptable level of cash differences within Bank policy.
• Prepare Currency Transaction Reports (CTR) for filing.
• Serve as backup Vault Teller.
• Answer bookkeeping calls and questions. Includes adjusting debit card limits, deposit verifications, and CIF changes.
• Open all types of personal and business accounts and prepare related documentation. Intimately familiar with account documentation requirements as defined by Federal and State regulations and by Bank policy. Cross-sell existing services.
• May open, service, and close customer IRA accounts, including distributions and contributions. Develop and maintain a strong understanding of IRA regulations.
• Shared responsibility for the Finastra Deposit Pro Product (or other new deposit account software), including implementation, specifications, development, upgrades, and training.
• Provide customer assistance with online banking services, including enrollment, password resets, and template creation.
• Actively participate in new Bank product initiatives and upgrades, in-house or external, including new and updated software, customer product offerings, and product development.
• Work directly with SBA Loan Officers in establishing new deposit account relationships. Set up Remote Deposit Capture remotely or on-site for customers.
• Proactively review renewing CDs and large customer deposits to maximize deposit retention.
• Oversee housekeeping of personal workstations, ensuring the area is organized and acceptable for customer viewing and supplies are stocked.
• May assist with preparation and scanning of deposit account and related documentation.
• Assist with originating and approving wire transfers.
• Provide notary services to internal and external customers.
• Must complete all required training, including Bank Secrecy Act/Anti-Money Laundering training, suitable to their position within the bank.

Job Requirements:

Education and Experience:

• High school diploma preferred.
• Cash handling experience required.
• One or more years in a teller, new accounts, or related sales position preferred.
• Notary preferred or ability to obtain.

Key Competencies:

• Strong customer service and communication skills.
• Mental alertness and adaptability to office work routines.
• Strong organizational skills and the ability to handle multiple tasks are required. 
• Computer literacy and familiarity with Microsoft Office programs, the Internet, and 10-key are necessary.
• Ability to effectively present information and respond to questions from managers, clients, customers, professional contacts, and the general public.

Applicants must be able to pass a background check.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Periodically exposed to outdoor elements
• Ability to recognize and differentiate colors.
• Must be available to work Monday-Friday and rotating Saturdays.
• Must be able to work overtime to the extent necessary.

EEO Statement:

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected category.

All offers of employment shall be subject to the successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of the employment offer.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

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