Day to Day Responsibilities:
User Experience Research
- Conduct user interviews, surveys, and usability testing to understand user needs, pain points, and behaviors
- Analyze user data to identify areas for improvement and prioritization of design updates
- Develop user personas to represent user segments and inform design decisions
- Map user journeys to visualize the steps users take when interacting with a product or service, identifying pain points and opportunities for improvement
Usability Testing
- Conduct usability tests to identify usability issues and areas for improvement
- Analyze testing data and iterate on designs based on user feedback Information Architecture
- Design sitemaps and user flows to map out the logical structure of the platform and navigation pathways
- Create information hierarchies to ensure users can easily find relevant content
Collaboration
- Work closely with multiple elements of the Associate Experience team, as well as product managers and development teams
- Communicate design rationale and user insights effectively to cross-functional teams
Required Skills:
Research and analysis methodologies
- Expertise in conducting user research methods like interviews, surveys, and A/B testing, as well as ability to analyze resulting data
UX Design principles
- Strong understanding of user-centered design methodologies, guidelines, and best practices
- Ability to effectively journey map process and digital experiences visually
Strong communication skills
- Ability to effectively communicate research findings, user insights, and design concepts to technical and non-technical audiences
Preferred Skills:
- Experience with employee portal design and strategy
- Familiarity with ServiceNow platform preferred
- Ability to work on multiple projects simultaneously
Education Requirements:
Bachelor's Degree in Anthropology, Psychology, Human-Computer Interaction, Human Factors, or related field (or equivalent work experience)
Prefer minimum of 5 years of experience in UX Research or Product Management
Software Skills Required:
Basic understanding of web development languages (HTML, CSS, etc) to communicate with developers
This contract role will bring a user experience design perspective and advisement as we work to continuously improve our existing HR resources/services/processes. Scope covers, but is not limited to, myHR website and mobile apps, virtual agent, associate experience of HR services/processes, etc.
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