Job Description

Summary

Position Overview:
At The Wildbirch Hotel, our VALET SERVICE TEAM serve as the welcoming face of our unique boutique property at the main entrace valet point. They are responsible for greeting guests, helping check-ins, accepting/rteunbring the car to clients, park the car and ensuring each guest enjoys an exceptional stay in Anchorage. The role requires handling guest inquiries, luggage service and managing car check-in and check-out in an efficient, warm, and professional manner.

A valid work authorization for the USA is required - Please note that we do not provide any visa sponsoring for the listed role.

Key Responsibilities:

• Greet and welcoming guests while ensuring all guest for the car is accurate in the system.
• Assist guests in luggage service.
• Share in-depth knowledge of the hotel, its amenities, room layouts, and the surrounding Anchorage area, including notable events and activities.
• Process guest payments for park tickets.
• Handle guest requests for car services, aiming to resolve any issues promptly to ensure guest satisfaction.
• Maintain the hotel entrance and valet point area and the parking area as a hub of guest interaction, keeping it organized and supplied.
• Work with other departments to coordinate guest needs and special accommodations.
• Communicate daily with the Front Office Manager to review guest services, priorities, and any additional tasks or special projects.
• Contribute to the warm, inviting atmosphere by managing the lobby’s communal space, which features a fireplace, and local art.

Requirements:

• Experience driver with valid license and clean driving record
• Previous valet service, hotel or customer service experience is required.
• Excellent communication skills, including the ability to read and respond in English (additional languages are a plus).
• Ability to remain calm under pressure and multitask in a fast-paced environment.
• Enthusiastic, service-oriented, and with a passion for hospitality and Alaska’s vibrant culture.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with web-based tools.
• Strong problem-solving skills and the ability to work independently or as part of a team.

Physical & Availability Requirements:

• This role requires standing for long periods and occasional lifting of light materials.
• The hotel operates 24/7, and availability for shifts on weekends, holidays, and nights is expected.

Why Work at The Wildbirch Hotel?
As Anchorage’s first boutique hotel, The Wildbirch Hotel offers a dynamic, local-first environment where team members are encouraged to share their passion for Alaska. Be part of the first team welcoming guests to the hotel and helping to shape the guest experience in a setting that celebrates the adventure, charm, and rugged beauty of the state.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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